Subject: RE:Re: RE:Message from Walmart.com Customer: Ask a question, 200010704018550 #Ref 2022121300292473
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 14 Dec 2022 08:24:04 -0800

Hello Amy,

Yes, you can return this order to your local Walmart.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Thank you for responding.   Can it be returned or exchanged at Walmart?

On Tuesday, December 13, 2022, 01:44:46 PM EST, Designer Living Inc.

Hello Walmart Team/ Amy,

Customer Order Number:  200010704018550

Purchase Order No:  108734652709272

Thank you for your email.  Unfortunately, once an order has been placed we are unable to edit that order. If you would still like to change your order, after receiving it, please follow the steps within your Walmart account.

Sincerely,

Latesia

Senior Customer Service Rep.

Designer Living

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Dear Designer Living Inc.,

amy hack wants to connect with you for the order below:

Customer Order Number:  200010704018550

Purchase Order No:  108734652709272

Reason for Contact:  Ask a question

Item name/number:  Beautyrest Ultra Soft Sherpa Berber Fleece Electric Poncho Wrap Blanket Heated Throw with Auto Shutoff, 50 in x 64 in, Tan/907077245

Customer Message:

I'm buying this for my sister. She has decided she wants a different color.  Can we switch it to the pink lattice? This can't be returned to a Walmart store, right?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team