Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2022121200292465
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 13 Dec 2022 10:32:44 -0800

Hello Walmart Team/ Isreal,

Customer Order Number: 200010586224532

Purchase Order No: 108734861284742

Thank you for contacting Designer Living.  Unfortunately, your order has already been processed and we are unable to change the shipping address.  We cannot change the shipping address per the contract we have with Walmart.

Sincerely,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Israel Matos

Customer Order Number: 200010586224532

Purchase Order No: 108734861284742

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Mi Zone Kids Moonlight Microfiber 4-Piece Black Starry Night Polyester Comforter Set, Full/Queen, Size: Full/Queen/1897857384

Agent message:   please change the address to 2335 Cheyenne Dr, Blakeslee, PA 18610 on all three items shipping , and respond to  the customer asap

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team