Subject: RE:Re: Please contact the customer - Tracking Not Showing/Not Working #Ref 2022121000292226
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 13 Dec 2022 09:13:17 -0800

Hello Theresha,

Customer Order Number: 200010601021736

Purchase Order No: 108734237942687

Thank you for your email.

Unfortunately, since Fedex confirmed the delivery of this order we will not be able to further this claim. You may want to file police report and a claim with your home owners insurance.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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I haven't received it yet.

On Mon, Dec 12, 2022, 1:43 PM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010601021736

Item:   Comfort Spaces Vince Microfiber Bed in a Bag - 9-Piece Aqua/Gray Comforter with Sheet Set, King, Size: King, Actual Color: Aqua/Gray

Hello Walmart Team / Theresha,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010601021736 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 391777271413.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Theresha Borck

Customer Order Number: 200010601021736

Purchase Order No: 108734237942687

Reason for Contact:  Tracking Not Showing/Not Working

Item name/number:   Comfort Spaces Vince Microfiber Bed in a Bag - 9-Piece Aqua/Gray Comforter with Sheet Set, King, Size: King, Actual Color: Aqua/Gray/1636918403

Agent message:   oorder not received

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team