Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2022121000292210
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 12 Dec 2022 08:48:24 -0800

Hello Walmart Team / Pam,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010663795572 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. FedEx Tracking # 391723324513.

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Pam Moran

Customer Order Number: 200010663795572

Purchase Order No: 108734134824803

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Madison Park Darcey Cozy Faux Suede 4 Piece Full/Queen Comforter Set, Gray, Size: Full/Queen, Actual Color: Gray/1329251392

Agent message:   the order has been marked as delivered but the customer has not received the item
please update the customer about the tracking of the order and get it delivered as soon as possible

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team