Subject: RE:Please contact the customer - Where is my order #Ref 2022120900292134
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 12 Dec 2022 06:33:45 -0800

Hello Walmart Team/ Katherine,

Customer Order Number: 200010572508669

Purchase Order No: 108733392103484

Please note that we have already entered a replacement for this customer.

Your scheduled Delivery Date is 12/13/2022.  To track your order, simply go to www.fedex.com and enter this tracking number:  391882765023.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Katherine Lundgren-Frias

Customer Order Number: 200010572508669

Purchase Order No: 108733392103484

Reason for Contact:  Where is my order

Item name/number:   Comfort Spaces Natalie 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Queen, Size: Queen, Actual Color: Floral Blue/Red/1772840977

Agent message:   Customer did not receive the order. FedEx confirmed it was delivered to the wrong address. Please send replacement. Customer really needs it. Please process and update the customer.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team