Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200010521872328 #Ref 2022120800292025
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 09 Dec 2022 06:25:15 -0800

Hello Cheryl,

Thank you for the pictures. Please use the attached prepaid Fedex label to ship the wrong item back to us.

We have entered a replacement order to be shipped to you. Please allow 8-10 business day to receive this package. Once tracking is available we will be able to update you with the details.

We apologize for any inconvenience this may have caused.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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I recieved this instead of the 9piece King striped set

On Thu, Dec 8, 2022 at 3:10 PM Designer Living Inc. <[email-masked]> wrote:

Hello Walmart Team/ Cheryl,

Customer Order Number:  200010521872328

Purchase Order No:  108734032253512

Thank you for bringing this to our attention. Please give us a chance to make it right. Please send pictures of the box upc label ( item number) and a picture of the item inside of the box to our customer service so that we are able to confirm this item. Please reply to this email or send to [email-masked], Monday through Friday from 7:00 am- 3:30 pm (PST). We are willing to help you with your case as much as we can.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.,

Cheryl Newby wants to connect with you for the order below:

Customer Order Number:  200010521872328

Purchase Order No:  108734032253512

Reason for Contact:  Ask a question

Item name/number:  Comfort Spaces Wallace Microfiber 9-Piece Navy/Red Stripe Bed in a Bag Comforter Set, King/1178745392

Customer Message:

I received a different item?? How can this be resolved

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team