Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2022120800292009
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 08 Dec 2022 09:16:28 -0800

Hello Walmart Team/ Sara,

Customer Order Number: 200010702191979

Purchase Order No: 108733617307688

Thank you for your email.

Please be sure to open the comforter set up completely to assure that the missing items are not tucked inside of the comforter.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Sara Stearns

Customer Order Number: 200010702191979

Purchase Order No: 108733617307688

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Natalie 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Queen, Size: Queen, Actual Color: Floral Blue/Red/1772840977

Agent message:   Floral Red is missing everything only comforter is delivered and bag.sheets, pillow cover are missing kindly deliver missing parts to cx ASAP.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team