Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2022120600291847
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 07 Dec 2022 04:51:40 -0800

Hello Walmart Team/ Juju,

Sorry to hear about the missing parts to this set.

A replacement order has been entered to the shipping address. Estimated delivery is about 8 -10 business days.

Please do not return the current order.

Again, We apologize for any inconvenience this may have caused.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Juju Taylor

Customer Order Number: 200010537683865

Purchase Order No: 108733512989933

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Vince Microfiber Bed in a Bag - 9-Piece Black/Gray Comforter with Sheet Set, Queen, Size: Queen, Actual Color: Black/Gray/1264151650

Agent message:   Good Day, Customer receive the order with some missing items/parts one of them one had throws but no sheets. Kindly get back to the customer and resolve the issue by providing refund or replacement. Thanks

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team