Subject: RE:Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 2022120300291582
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 05 Dec 2022 11:08:22 -0800

Hello Amber,

Thank you for your email.

Unfortunately, since Fedex delivered the order correctly we wont be able to further this claim. You may want to file a claim a police report and a claim with your home owners insurance.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Yes I see the picture but that picture basically just shows a picture of the box. I've checked with my neighbors and they never got anything like that either.

On Mon, Dec 5, 2022, 9:00 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010525270601

Item:   Comfort Spaces Bed in a Bag Gloria Black 6-Piece Comforter with Sheet Set, Twin XL, Size: Twin XL, Actual Color: Black

Hello Walmart Team / Amber,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010525270601 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below.

Here is the Fedex Tracking # 391141716118

We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Amber Righthouse

Customer Order Number: 200010525270601

Purchase Order No: 108733180675410

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Bed in a Bag Gloria Black 6-Piece Comforter with Sheet Set, Twin XL, Size: Twin XL, Actual Color: Black/961669352

Agent message:   Hello Seller! The customer has not received this item. It was marked delivered, but she does not have it. She would like a replacement or refund please. Can you look into this for her? Her email address to be reached on is [email-masked]. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team