Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2022120100291479
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 02 Dec 2022 04:27:21 -0800

Hello Walmart Team/ Katherine,

Thank you for your email. Per the FedEx tracking details, the Walmart order # 200010572508669 was delivered to the address listed on the order. FedEx confirmed receipt of delivery by the photos taken below. We ask that you please check with family, friends, and nearby neighbors to see if someone retrieved the packages on your behalf.

Here is the Fedex Tracking # 391236732221.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Katherine Lundgren-Frias

Customer Order Number: 200010572508669

Purchase Order No: 108733392103484

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Natalie 9-Piece Floral Blue/Red Comforter Set with Sheet Set, Queen, Size: Queen, Actual Color: Floral Blue/Red/1772840977

Agent message:   Cx haven't received the order please check the tracking

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team