Subject: RE:Re: Please contact the customer - Request cancel #Ref 2022112800291218
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 30 Nov 2022 09:23:26 -0800

Hello Peggy,

Walmart Customer Order # 200010667082509

Purchase Order # 1108733392521912

Thank you for your email.

It appears that the charges you see are pending charges.

The pending authorization on your credit card will drop off your credit card within 7 business days; it also depends on your bank.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Can you confirm a refund to my debit card of 121.89 inasmuch as I was actually charged twice for the same item? Thank you for your help.

Sent from my iPhone

On Nov 28, 2022, at 10:45 AM, [email-masked] wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200010667082509

Item:   Serta Wyatt AZ Polyester Cotton 1-Piece White Waterproof Heated Mattress Pad, King, Size: King

Hello Peggy,

Thank you for contacting Designer Living. I was able to successfully cancel your order on time as per your request.

Thank you,

Latesia

Customer Service Rep

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Peggy Allen

Customer Order Number: 200010667082509

Purchase Order No: 108733392521912

Reason for Contact:  Request cancel

Item name/number:   Serta Wyatt AZ Polyester Cotton 1-Piece White Waterproof Heated Mattress Pad, King, Size: King/2801806038

Agent message:   Cancellation is requested

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team