Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 2022112900291308
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 29 Nov 2022 08:19:04 -0800

Hello Walmart Team/ Tyla,

Thank you for your email.

Per the Fedex tracking details, this package correctly delivered to the address listed on the order.

Fedex confirmed receipt of delivery by the photo being and proof of delivery. Please see attachments.

We ask that you please check with family, and nearby neighbors to see if someone retrieved the package on your behalf. Thank you.

Tyla Henry

6692 Chupp Rd Apt D

Lithonia,GA 30058

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Tyla Henry

Customer Order Number: 200010513899313

Purchase Order No: 108732972434977

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Lucille 3-Piece Yellow/Charcoal Comforter Set, King, Size: King/1778308091

Agent message:   Hi Seller! Customer has informed that order is not received. Please contact the customer and provide an appropriate resolution i.e. either a refund or order a replacement. Waiting for your prompt response. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team