Subject: RE: Designer Living Order D22811026D - Not Received
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 12 Oct 2022 15:29:16 -0700

Hello Yidi-

We are sincerely sorry you did not receive your order.  Per your conversation with FedEx, the order was delivered to Rochester, NY rather than Ithaca, NY as indicated on your order.  After reviewing the history of your order, it went into address error due to our system not recognizing the city name, Ithaca; therefore the city and zip code were updated to Rochester at which our system recognized and accepted.

Since you have confirmed Ithaca is a valid city and that you have received packages at your residence, we will process a replacement order using the same address that was initially listed on the order as seen below.  As discussed, the Full/Queen Ivory Myla 7 Piece Cotton Jacquard Duvet Cover Set is currently out of stock; the ETA will be around the week of November 15th.  Please check back with us around this time and ask to speak with Helita.

Yidi Wang

625 University Ave

Veteran House

Room 202

Ithaca, NY 14850

Sincerely,

Helita

925-583-9307