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Message-ID: <84a499fea27a4e05@bd57fccd4d4b13dc>
Date: Mon, 26 Sep 2022 04:37:49 -0700
Subject: RE:Re: Re: Trouble Shooting steps Mattress Pad- C21431277 #Ref 2021072000091446
From: "info@designerliving.com" <info@designerliving.com>
To: "ktom4234@gmail.com" <ktom4234@gmail.com>
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<p>Hello=20Keith,<br/></p><p></p><p><span=20style=3d"font-family:=20Arial,=
=20&quot;sans-serif&quot;;">Thank=20you=20for=20your=20email.</span></p><p=
=20style=3d"margin-top:5px;margin-bottom:=205px"><span=20style=3d"font-size=
:16px;font-family:&#39;Arial&#39;,&#39;sans-serif&#39;;color:black">Please=
=20send=20your=20request=20to=20JLAHOME=20at&nbsp;</span><span=20style=3d"f=
ont-size:16px;color:black">:&nbsp;</span><a=20href=3d"mailto:jlacs@jlahome.=
com"><span=20style=3d"font-size:16px;color:blue">jlacs@jlahome.com</span></=
a></p><p=20style=3d"margin-top:5px;margin-bottom:=205px"><span=20style=3d"f=
ont-size:16px;font-family:&#39;Arial&#39;,&#39;sans-serif&#39;;color:black"=
>You=20can=20email=20your=20concerns=20to:=20jlacs@jlahome.com,=20Monday-Fr=
iday=207:00am-3:30pm=20(PST).=20You=20can=20also=20call=20if=20you=20would=
=20like=201-866-456-8852.=20Please=20be=20sure=20to=20provide=20a=20copy=20=
of=20the=20original=20purchase=20receipt=20at=20the=20time=20of=20your=20re=
quest;=20if=20sending=20an=20email.</span></p><p=20style=3d"margin-top:5px;=
margin-bottom:=205px"><span=20style=3d"font-size:16px;font-family:&#39;Aria=
l&#39;,&#39;sans-serif&#39;;color:black">&nbsp;</span></p><p>Thank=20you,</=
p><p>Latesia&nbsp;</p><p>Designer=20Living&nbsp;</p><p>=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p=
><br/></p><p>Good=20afternoon,</p><p><br/></p><p>&nbsp;=20&nbsp;=20&nbsp;=
=20&nbsp;=20&nbsp;=20&nbsp;=20&nbsp;=20&nbsp;=20&nbsp;=20&nbsp;=20&nbsp;=20=
&nbsp;=20&nbsp;=20&nbsp;=20The=20replacement=20mattress=20pad=20is=20showin=
g=20the=20same=20error&nbsp;message=20as=20the=20previous=20one=20did.=20I=
=20went=20through=20the=20trouble=20shooting=20steps,=20and=20it=20still=20=
shows=20the=20=e2=80=98E=e2=80=99=20message.=20Can=20you=20please=20send=20=
another=20replacement,=20and=20we=e2=80=99ll=20return=20this=20one?</p><p><=
br/></p><p>Thank=20you,</p><p>Keith</p><p><br/></p><p>On=20Tue,=20Jul=2020,=
=202021=20at=204:57=20PM=20<a=20href=3d"mailto:info@designerliving.com">inf=
o@designerliving.com</a>=20&lt;<a=20href=3d"mailto:info@designerliving.com"=
>info@designerliving.com</a>&gt;=20wrote:<br/></p><blockquote=20class=3d"gm=
ail_quote"=20style=3d"margin:0=200=200=20.8ex;border-left:1px=20#ccc=20soli=
d;padding-left:1ex"><p>Hello=20Keith,</p><p><br/></p><p>Thank=20you=20for=
=20the=20photo.&nbsp;=20As=20per=20our=20conversation,=20please=20allow=20a=
t=20least=206-8=20business=20days=20to=20receive=20your=20replacement=20mat=
tress=20pad.</p><p><br/></p><p=20style=3d"margin-top:5px;margin-bottom:5px;=
line-height:normal;background:white"><span=20style=3d"font-family:&#39;Verd=
ana&#39;,&#39;sans-serif&#39;">Thank=20you,</span></p><p=20style=3d"margin-=
top:5px;margin-bottom:5px;line-height:normal;background:white"><span=20styl=
e=3d"font-family:&#39;Verdana&#39;,&#39;sans-serif&#39;">&nbsp;</span></p><=
p=20style=3d"margin-top:5px;margin-bottom:5px;line-height:normal;background=
:white"><span=20style=3d"font-family:&#39;Verdana&#39;,&#39;sans-serif&#39;=
">Erlinda</span></p><p=20style=3d"margin-top:5px;margin-bottom:5px;line-hei=
ght:normal;background:white"><span=20style=3d"font-family:&#39;Verdana&#39;=
,&#39;sans-serif&#39;">Senior=20Customer=20Service=20Rep</span></p><p=20sty=
le=3d"margin-top:5px;margin-bottom:5px;line-height:normal;background:white"=
><span=20style=3d"font-family:&#39;Verdana&#39;,&#39;sans-serif&#39;">Desig=
ner=20Living=20&amp;=20Electric=20Product</span></p><p><br/></p><p>=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d</p><p><br/></p><p>Hi=20Erlinda,</p><p><br/></p><p>&nbsp;=20&nbsp;=20=
&nbsp;=20&nbsp;=20&nbsp;=20&nbsp;=20&nbsp;=20Please=20see=20attached=20as=
=20requested.=20If=20you=20can=20also=20send=20the=20tracking=20information=
=20&nbsp;for=20the=20replacement=20when=20available,=20that=20would=20be=20=
greatly&nbsp;</p><p>appreciated.</p><p><br/></p><p>Thanks</p><p>Keith&nbsp;=
</p><p><br/></p><p><img/></p><p><br/></p><p>On=20Tue,=20Jul=2020,=202021=20=
at=2011:36=20AM=20Customer=20Service=20<a=20href=3d"mailto:info@designerliv=
ing.com"=20target=3d"_blank">info@designerliving.com</a>=20&lt;<a=20href=3d=
"mailto:info@designerliving.com"=20target=3d"_blank">info@designerliving.co=
m</a>&gt;=20wrote:<br/></p><blockquote=20class=3d"gmail_quote"=20style=3d"m=
argin:0=200=200=20.8ex;border-left:1px=20#ccc=20solid;padding-left:1ex"><p>=
Hi=20Keith-=20<br/></p><p><br/></p><p=20class=3d"MsoNormal">Re=20sending=20=
the=20email.=20<br/></p><p=20class=3d"MsoNormal"><br/></p><p=20class=3d"Mso=
Normal">&nbsp;</p><p=20class=3d"MsoNormal">As=0d=0aper=20our=20conversation=
,=20to=20complete=20the=20warranty=20of=20your=20electric=20product,=20plea=
se=0d=0acut=20controller=20connectors=20off=20the=20blanket=20and=20or=20th=
e=20sewn=20on=20label=20in=20half=20on=0d=0athe=20defective=20product,&nbsp=
;like=20in=20the=20examples&nbsp;=20below=20and=20email=20to=20us.&nbsp;=20=
Thank=20you</p><p=20class=3d"MsoNormal"><br/></p><p><br/></p><p><br/></p><p=
><br/></p><p><img=20alt=3d"image.png"/><br/></p><p><br/></p><p=20class=3d"M=
soNormal"><span=20style=3d"color:black">Sincerely,</span></p><p=20class=3d"=
MsoNormal"><span=20style=3d"color:black;background:white=20none=20repeat=20=
scroll=200%=200%">&nbsp;</span></p><p=20class=3d"MsoNormal"><span=20style=
=3d"color:black">Erlinda</span></p><p=20class=3d"MsoNormal"><span=20style=
=3d"color:black">Senior=0d=0aCustomer=20Service=20Rep</span></p><p=20class=
=3d"MsoNormal"><span=20style=3d"color:black">Designer=0d=0aLiving=20&amp;=
=20Electric=20Product</span></p><p=20class=3d"MsoNormal"><span=20style=3d"c=
olor:rgb(19,79,92)">E&amp;E=0d=0aCo.=20Ltd.=20dba=20JLA=20Home</span></p><p=
=20class=3d"MsoNormal"><br/></p><p=20class=3d"MsoNormal">&nbsp;</p><p=20cla=
ss=3d"MsoNormal">&nbsp;</p><p=20class=3d"MsoNormal">Thank=20you,</p><p=20cl=
ass=3d"MsoNormal">&nbsp;</p><p=20class=3d"MsoNormal">Erlinda</p><p=20class=
=3d"MsoNormal">Senior=20Customer=20Service=20Rep</p><p=20class=3d"MsoNormal=
">Designer=20Living=20&amp;=20Electric=20Product</p><p=20class=3d"MsoNormal=
">E&amp;E=20Co.=20Ltd.=20dba=20JLA=0d=0aHome</p><br/><p>On=20Tue,=20Jul=202=
0,=202021=20at=208:33=20AM=20Keith=20Tomlinson=20&lt;<a=20href=3d"mailto:kt=
om4234@gmail.com"=20target=3d"_blank">ktom4234@gmail.com</a>&gt;=20wrote:<b=
r/></p><blockquote=20class=3d"gmail_quote"=20style=3d"margin:0px=200px=200p=
x=200.8ex;border-left:1px=20solid=20rgb(204,204,204);padding-left:1ex"><p>T=
est&nbsp;</p><p><br/></p><p>On=20Mon,=20Jul=2019,=202021=20at=204:19=20PM=
=20Customer=20Service=20<a=20href=3d"mailto:info@designerliving.com"=20targ=
et=3d"_blank">info@designerliving.com</a>=20&lt;<a=20href=3d"mailto:info@de=
signerliving.com"=20target=3d"_blank">info@designerliving.com</a>&gt;=20wro=
te:<br/></p><blockquote=20class=3d"gmail_quote"=20style=3d"margin:0px=200px=
=200px=200.8ex;border-left:1px=20solid=20rgb(204,204,204);padding-left:1ex"=
><p>Hello=20Keith,</p><p><br/></p><p>Below=20are=20the=20instructions=20pro=
vided=20to=20you=20over=20the=20phone,=20on=20how=20to=20troubleshoot=20the=
=20mattress=20pad.=20<br/></p><p><br/></p><p>Unplug=20both=20power=20cords=
=20from=20the=20wall=20=e2=80=93=20disconnect=20the=20controllers=20from=20=
the=20unit=20(i.e=20mattress=20pad/=20blanket)=20leave=0d=0aeverything=20di=
sconnected=20for=20at=20least=2045=20minutes=20after=20this=20time=20switch=
=20your=0d=0acontrollers=20to=20the=20opposite=20sides=20left=20to=20right=
=20and=20right=20to=20left.&nbsp;=20Plug=0d=0acontrollers=20into=20mattress=
=20pad=20and=20or=20blanket=20first=20and=20then=20&nbsp;plug=20power=20cor=
ds=20into=20wall=20outlets.&nbsp;=20Turn=20&nbsp;power=20on-=20&nbsp;select=
=20a=20heat=20&nbsp;setting=20and=20click=20on=20preheat-=20allow=20the=20u=
nit=20to=20=e2=80=9cpreheat=e2=80=9d=0d=0a(preheat=20takes=20about=2030=20m=
inutes).&nbsp;=20Once=20the=20unit=20is=20done=20preheating=20the=20control=
ler=20will=20revert=20back=20to=20the=20heat=20set=20#=20you=20selected=20p=
rior=20to=20&quot;preheat&quot;.</p><p><br/></p><p>Hopefully=20this=20may=
=20reset=20the&nbsp;=20mattress=20pad.&nbsp;=20If=20not,=20please=20call=20=
us=20back=20with=20the=20results.&nbsp;=20Your=20Claim=20case=20#=20is=20C2=
1431277.<br/></p><p><br/></p><p><br/></p><p=20class=3d"MsoNormal">Thank=20y=
ou,</p><p=20class=3d"MsoNormal">&nbsp;</p><p=20class=3d"MsoNormal">Erlinda<=
/p><p=20class=3d"MsoNormal">Senior=20Customer=0d=0aService=20Rep</p><p=20cl=
ass=3d"MsoNormal">Designer=20Living=0d=0a&amp;=20Electric=20Product</p></bl=
ockquote></blockquote></blockquote></blockquote>
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