Subject: RE:Berau Swivel 26" counter stool #Ref 2022081600290273
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 17 Aug 2022 04:56:59 -0700

Hello Kelson,

Thank you for your email. Sorry to hear of the issues you are having with the counter stools. Since you didn't order directly through Designer Living, please send your request to JLAHOME at: [email-masked]

Please note, all furniture comes with a 1-year limited warranty.
You can email your concerns to: [email-masked], Monday-Friday 7:00am-3:30pm (PST).  Please be sure to provide a copy of the original purchase receipt at the time of your request.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Hi,
I purchased 5 of these counter stools in November from Wayfair (order #3669432357 (4) and 3658273297 (1)) for my new kitchen island. Unfortunately one of them fell apart. About 30 small silver balls/beads came out of the center/swivel of the chair and now the seat is lopsided and there is no way to get them back in. I am hopeful that you will send a replacement stool? We love the chairs but definitely anticipated them lasting longer than 8 months. Thanks so much for any Information you can provide.

Kelson Splavec
760-470-4770