Subject: RE:Return Policy #Ref 2022081300290260
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 15 Aug 2022 04:56:02 -0700

Hello –

Thank you for your inquiry with Designer Living!  If you would like to return an item from your order or your entire order, please follow the return instructions that are printed on your packing slip.

Our return policy is as follows:

We always stand behind the quality of our products and we want you to be happy with your purchase from designerliving.com. If you are not satisfied with your purchase for any reason, you may ship the new and unused product(s) back to us within 30 days of our original ship date for a full refund of your purchase price, less shipping fees*. To be eligible for a refund, products must be returned in their original condition with their original packaging intact. Returns will be refunded to the original method of payment. Once a credit is issued, it takes 5-7 business days to see it reflected on your credit card statement. Please note return shipping charges are your responsibility and are non-refundable.

To initiate a return you must have a Return Authorization Number which can be received by initiating your return online via your Designer Living Account. To start the return, either click the "Request Return" link above or go to your account page and click "Request Return" from your order.

Please be sure to return the original packing slip with your order and select the appropriate reason for the return. Since we use multiple return centers based on product category, please return item/items to the address in the upper right hand corner of your packing slip. If you need assistance with a return, you can contact us by email at [email-masked] or by phone, toll-free, at 1-888-879-8790 (M-F 6:00am – 4:30pm PST).

*Clearance items are final sales and cannot be returned.

Please be advised that once a return has been received our warehouse inspects all returns, to ensure that items are not damaged etc, and are in their original packaging.  They will then process return paper work and forward to our Customer Service team with the authorization to process the refund.  The whole process takes approximately 10-15 business days.  Return shipping is your responsibility.

Please note that return shipping is your responsibility.  While we do understand this can be costly due to the girth/size of the item(s) you are returning, we would like to let you know that we can supply a label to you at our highly discounted UPS rate and simply deduct the cost of that label from your refund.  This label can be accessed from your account, under “Your Orders” when you select the “Return” option.

Once your refund has been issued for the return, you will be notified by email.

Shipping time frame- Once your order is placed please allow 48-72 hours for processing after processing you should receive your order within 8-10 business days.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Hello,

I am interested in a shower curtain, and would like the know your return policy?

Time frame and I ho pays for return shipping?

Thank you.

Lori

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