Subject: RE:Problem with chairs sold by Wayfair #Ref 2022072200290200
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Jul 2022 04:41:41 -0700

Hello,

Thank you for your email. Sorry to hear of the issues you are having. Since you didn't order directly through Designer Living, please send your request to JLAHOME at: [email-masked]

You can email your concerns to: [email-masked], Monday-Friday 7:00am-3:30pm (PST).  Please be sure to provide a copy of the original purchase receipt at the time of your request.

Thank you,

Latesia

Customer Service Rep.

Designer Living

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Hello,

We ordered two "Ronaldo 27.5" W Polyester Armchair by Mistana" from Wayfair in June.  They were delivered in late June, but we have only just been able to attempt to assemble them.  I now realize these chairs are by Ink + Ivy; we received no contact information in the manual, but Wayfair directed us to your website.  Assembling these chairs is proving impossible.  The chairs' arms are mislabeled (i.e., L is R and vice-versa) but more importantly, the cushions were improperly manufactured so the holes in the various pieces simply do not line up.  I have noticed the stitching on the back seat cushion is done at an angle, so that one side is higher than the other.  In short, these chairs can't be assembled as shipped.  We are outside the return window to Wayfair, but would welcome any advice or solutions you might have.

Thank you,

Kristen & Blair Gray