Subject: RE:Amazon order missing all screws and hardware 114-8432044-5379438 #Ref 2022072000290193
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 21 Jul 2022 04:46:26 -0700

Hello,

Thank you for your email. Sorry to hear of the issues you are having. Since you didn't order directly through Designer Living, please send your request to  JLAHOME at : [email-masked]

You can email your concerns to: [email-masked], Monday-Friday 7:00am-3:30pm (PST).  Please be sure to provide a copy of the original purchase receipt at the time of your request.

Thank you,

Latesia

Customer Service Rep

Designer Living

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Good evening,

Attached is a screenshot of the order that we placed for a Madison headboard from your company through Amazon.

Once we received it, we were excited to put it together and realized that there was a hardware bag in the box but the bag was empty. Unfortunately, that meant that we couldn't install the headboard.

Then took the information that was given in the specs regarding the hardware needed and purchased it ourselves. Unfortunately the information that was provided was incorrect and we are still no closer to having a headboard than we were when we first opened the box. This is very frustrating!

I did try to call two days ago and have not heard anything back from your company. We spent FOUR HUNDRED DOLLARS plus all the hardware that we purchased on our own and our purchase can not be used. Amazon told us to contact you directly. I will expect to hear from you tomorrow to let us know the quickest way to resolve this issue.

Thank you.

Juli Woodall

114-8432044-5379438