Subject: RE:Defective item -order D224180271 #Ref 2022071100290158
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 12 Jul 2022 04:34:15 -0700

Hello Min,

Thank you for your email.   I am sorry to hear you are having issues with your heated mattress pad. For warranty support, please call 866-456-8852 or email JLA-Home [email-masked], Monday-Friday 7:00am-3:30pm (PST).

Please have the following information ready to open a warranty claim.

Your Physical Mailing Address:

Phone number:

Designer Living order #:

Brand of Product:

Product Category:

Size of product:

Color of Product:

Controller Model No.:

Place of Purchase:

Date of Purchase:

Price of Purchase:

RN#: (this can be found on the bottom of the controller)

Stamped Date Code: (Located on the big white sewn on label)

Sincerely,

Latesia

Customer Service Representative

Designer Living

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HI,
The heated mattress top is not working, only one light in remote is on and keep flashing, it arrived only within 2.5 months. How to handle this issue????

Thanks,
Min

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