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Message-ID: <a732e09d9608c2c6@8e986cb09f6ef4d1>
Date: Mon, 28 Mar 2022 06:29:10 -0700
Subject: RE:Re: Information on your Wayfair Order - 3695990202   #Ref 2022032500290144
From: "info@designerliving.com" <info@designerliving.com>
To: "dvelasqu87@gmail.com" <dvelasqu87@gmail.com>
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<p><span=20style=3d"font-size:16px;font-family:&#39;Arial&#39;,&#39;sans-se=
rif&#39;;color:black">Hello=20Daniel,</span></p><p=20style=3d"margin-top:5p=
x;margin-bottom:=205px"><span=20style=3d"font-family:=20Arial,=20&quot;sans=
-serif&quot;;">Thank=20you=20for=20your=20email.</span></p><p=20style=3d"ma=
rgin-top:5px;margin-bottom:=205px"><span=20style=3d"font-size:16px;font-fam=
ily:&#39;Arial&#39;,&#39;sans-serif&#39;;color:black">Please=20send=20your=
=20request=20to=20JLAHOME=20at&nbsp;</span><span=20style=3d"font-size:16px;=
color:black">:&nbsp;</span><a=20href=3d"mailto:jlacs@jlahome.com"><span=20s=
tyle=3d"font-size:16px;color:blue">jlacs@jlahome.com</span></a></p><p=20sty=
le=3d"margin-top:5px;margin-bottom:=205px"><span=20style=3d"font-size:16px;=
font-family:&#39;Arial&#39;,&#39;sans-serif&#39;;color:black">You=20can=20e=
mail=20your=20concerns=20to:=20jlacs@jlahome.com,=20Monday-Friday=207:00am-=
3:30pm=20(PST).&nbsp;=20Please=20be=20sure=20to=20provide=20a=20copy=20of=
=20the=20original=20purchase=20receipt=20at=20the=20time=20of=20your=20requ=
est.</span></p><p=20style=3d"margin-top:5px;margin-bottom:=205px"><span=20s=
tyle=3d"font-size:16px;font-family:&#39;Arial&#39;,&#39;sans-serif&#39;;col=
or:black">Thank=20you,</span></p><p=20style=3d"margin-top:5px;margin-bottom=
:=205px"><span=20style=3d"font-size:16px;font-family:&#39;Arial&#39;,&#39;s=
ans-serif&#39;;color:black">Latesia&nbsp;</span></p><p=20style=3d"margin-to=
p:5px;margin-bottom:=205px"><span=20style=3d"font-size:16px;font-family:&#3=
9;Arial&#39;,&#39;sans-serif&#39;;color:black">Customer=20Service=20Rep&nbs=
p;</span></p><p=20style=3d"margin-top:5px;margin-bottom:=205px"><span=20sty=
le=3d"font-size:16px;font-family:&#39;Arial&#39;,&#39;sans-serif&#39;;color=
:black">Designer=20Living&nbsp;</span></p><p><br/></p><p>=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p=
><br/></p><p>Hello=20Designer=20Living,</p><p><br/></p><p>I=20had=20purchas=
ed=20your=20stools=20on=20Jan=2020th=20through=20Wayfair&nbsp;and=20have=20=
noticed=20a=20crack=20on=20one=20of=20them=20(see=20attached)=20getting=20l=
arger=20as=20time=20went=20on.=20At=20first,=20the=20crack=20wasn&#39;t=20a=
s=20large,=20only=20starting=20at=20the=20edge=20of=20the=20stool.=20Since=
=20these=20are=20out=20of=20the=20return=20window=20Wayfair=20recommended=
=20I=20reach=20out=20to=20you.=20I=20would=20like=20to=20have=20this=20stoo=
l=20replaced=20as=20this=20is=20a=20quality=20issue.</p><p><br/></p><p>Than=
ks,</p><p>Daniel</p><p><br/></p><p>On=20Fri,=20Mar=2025,=202022=20at=2010:2=
5=20AM=20Executive=20Resolution=20&lt;<a=20href=3d"mailto:executiveresoluti=
on@wayfair.com">executiveresolution@wayfair.com</a>&gt;=20wrote:<br/></p><b=
lockquote=20class=3d"gmail_quote"=20style=3d"margin:0px=200px=200px=200.8ex=
;border-left:1px=20solid=20rgb(204,204,204);padding-left:1ex"><p><br/></p><=
p><br/></p><p>Hi=20Daniel,</p><p>I=20hope=20this=20email=20finds=20you=20we=
ll=20today.=20My=20name=20is=20Kayla,=20and=20I=e2=80=99m=20reaching=20out=
=20to=20you=20as=20a=20follow-up=20to=20your=20call/=20email=20to=20our=20s=
ervice=20department.=20I=20want=20to=20thank=20you=20for=20your=20loyalty=
=20to=20Wayfair.</p><p>We=20want=20to=20make=20sure=20that=20you=20have=20a=
=20great=20experience=20every=20time=20and=20I=20know=20we=20haven=e2=80=99=
t=20lived=20up=20to=20your=20expectations=20on=20a=20few=20of=20your=20past=
=20orders.=20We=20definitely=20want=20to=20change=20that=20going=20forward.=
</p><p>To=20ensure=20you=e2=80=99re=20satisfied=20with=20all=20your=20futur=
e=20purchases,=20our=20team=20will=20be=20working=20with=20you=20directly=
=20moving=20forward.=20We=20will=20be=20performing=20additional=20quality=
=20checks=20on=20any=20items=20that=20you=20receive=20in=20less-than-perfec=
t=20condition.=20This=20may=20result=20in=20your=20damaged=20or=20defective=
=20items=20having=20to=20be=20returned=20so=20please=20keep=20the=20boxes=
=20until=20you=20have=20fully=20checked=20your=20item=20and=20please=20chec=
k=20for=20damage=20prior=20to=20assembling=20as=20we=20do=20not=20accept=20=
an=20item=20that=20has=20been=20assembled.</p><p>As=20Account=20Managers,=
=20we=20will=20be=20your=20main=20point=20of=20contact=20with=20any=20conce=
rns=20you=20have.=20Emails=20are=20always=20faster=20because=20we=20assist=
=20so=20many=20customers.=20If=20an=20issue=20does=20come=20up,=20please=20=
email=20us=20with=20the=20order=20number,=20the=20problem,=20and=20which=20=
item=20it=20is=20for,=20along=20with=20any=20photos=20that=20seem=20to=20be=
=20necessary.=20This=20gives=20us=20time=20to=20review=20the=20situation,=
=20and=20offer=20reasonable=20and=20fast=20solutions.</p><p>We=20allow=20ou=
r=20customers=20up=20to=2030=20days=20from=20the=20date=20of=20delivery=20t=
o=20inspect=20their=20products=20and=20to=20report=20issues=20such=20as=20d=
amage/defect,=20or=20to=20set=20up=20returns=20if=20the=20item=20does=20not=
=20meet=20their=20expectations.=20This=20timeframe=20is=20industry=20standa=
rd=20and=20allows=20a=20grace=20period=20after=20delivery.=20Shipping=20dam=
ages=20and=20manufacturer=20defects=20can=20be=20determined=20within=20that=
=20time=20frame.=20Outside=20of=20that=20time=20frame,=20we=20are=20unable=
=20to=20assist=20as=20the=20issues=20being=20reported=20could=20be=20a=20re=
sult=20of=20customer=20misuse.</p><p>Because=20these=20stools=20were=20deli=
vered=20on&nbsp;January=2020,=202022,=20we=20are=20unable=20to=20assist=20w=
ith=20the=20issue=20you=20are=20experiencing.=20We=20recommend=20contacting=
=20the=20manufacturer=20directly=20to=20see=20if=20they=20may=20be=20able=
=20to=20assist=20you.=20You=20can=20contact=20them=20here:&nbsp;<a=20href=
=3d"https://www.designerliving.com/"=20target=3d"_blank">https://www.design=
erliving.com/</a></p><p><em><strong>If=20you=20have=20questions=20or=20conc=
erns,=20you=20can=20contact=20me=20directly=20by&nbsp;replying=20to=20this=
=20email.=20Please=20do=20not=20contact=20frontline=20as=20they=20will=20no=
t=20be=20able=20to=20assist=20you=20with=20your=20order=20issues.</strong><=
/em></p><p><em><strong>Please=20know=20that=20since=20we=20work=20with=20qu=
ite=20a=20few=20customers,=20we=20ask=20that=20you=20allow=2024=20to=2048=
=20business=20hours=20(Monday=20through=20Friday)=20for=20a=20follow-up=20w=
hen=20reaching=20out.</strong></em></p><p>Kind=20regards,<br/>Kayla=20C<br/=
>Executive=20Resolution=20Manager<br/>1-857-306-6423<br/>My=20Schedule:=20M=
onday=20thru=20Friday=207:00=20AM=20to=203:30=20PM=20CST</p><p>&nbsp;</p><p=
>&nbsp;</p><p><br/></p></blockquote>
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