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Message-ID: <b058898c2bc5cc23@8bb8ee80f6522471>
Date: Wed, 02 Mar 2022 09:20:54 -0800
Subject: RE:Re: Curtain issue (order D222030F5A)   #Ref 2022022200290028
From: "info@designerliving.com" <info@designerliving.com>
To: "laurenmathie@gmail.com" <laurenmathie@gmail.com>
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<p>Hello=20Lauren,</p><p>Thank=20you=20for=20your=20email.</p><p>Yes,=20Ple=
ase=20use=20the=20return=20label=20to=20send=20the=20item=20back.</p><p=20s=
tyle=3d"white-space:=20normal;">Please=20be=20advised=20that=20once=20a=20r=
eturn=20has=20been=20received&nbsp;our=20warehouse&nbsp;inspects=20all=20re=
turns.=20They=20will=20then=20process=20return=20paper=20work=20and=20forwa=
rd=20to=20our=20Customer=20Service=20team&nbsp;with=20the=20authorization=
=20to=20process=20the=20full=20refund.&nbsp;=20The=20whole=20process=20take=
s=20approximately&nbsp;10-15=20business=20days=20after=20receiving=20the=20=
product.&nbsp;</p>We=20are=20sincerely=20sorry=20this=20purchase=20did=20no=
t=20meet=20your=20expectations.&nbsp;&nbsp;<p=20style=3d"white-space:=20nor=
mal;">Thank=20you,</p><p=20style=3d"white-space:=20normal;"><br/></p><p=20s=
tyle=3d"white-space:=20normal;">Latesia&nbsp;</p><p=20style=3d"white-space:=
=20normal;">Customer=20Service=20Rep.</p><p=20style=3d"white-space:=20norma=
l;">Designer=20Living&nbsp;</p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p>As=20I=20said=20befo=
re,=20we=20removed=20the=20curtains=20from=20their=20packaging=20in=20order=
=20to=20hang=20them.=20If=20we=20hadn=e2=80=99t=20done=20that,=20we=20would=
n=e2=80=99t=20have=20known=20they=20were=20defective.=20I=20also=20discarde=
d=20the=20package=20because=20I=20never=20dreamed=20they=20would=20be=20thi=
s=20way.=20I=20would=20like=20to=20know=20that=20I=20will=20still=20be=20re=
ceiving=20a=20full=20refund=20for=20this=20before=20I=20take=20the=20time=
=20to=20send=20these=20back.&nbsp;</p><p><br/></p><p>Thanks,</p><p><br/></p=
><p>Lauren&nbsp;<br/><br/></p><p>Sent=20from=20my=20iPhone</p><p><br/></p><=
blockquote>On=20Feb=2028,=202022,=20at=209:36=20AM,=20info@designerliving.c=
om=20wrote:<br/><br/></blockquote><blockquote><p>=ef=bb=bf</p><p>Hello=20La=
uren,</p><p>Thank=20you=20for=20your=20email.</p><p>I=20understand.=20Pleas=
e=20check=20attachment=20for=20your=20return=20label.=20Your=20Return=20Aut=
horization=20number=20is&nbsp;R2222801AD.=20Please=20put=20this=20number=20=
on=20the=20packing=20slip=20that=20you=20return=20you=20item=20and=20also=
=20on=20the=20outside=20of=20the=20box.</p><p>Please=20be=20advised=20that=
=20once=20a=20return=20has=20been=20received&nbsp;our=20warehouse&nbsp;insp=
ects=20all=20returns,=20to=20ensure=20that=20items=20are=20not=20damaged=20=
etc,&nbsp;and=20are&nbsp;in=20their=20original=20packaging.&nbsp;=20They=20=
will=20then=20process=20return=20paper=20work=20and=20forward=20to=20our=20=
Customer=20Service=20team&nbsp;with=20the=20authorization=20to=20process=20=
the=20refund.&nbsp;=20The=20whole=20process=20takes=20approximately&nbsp;10=
-15=20business=20days=20after=20receiving=20the=20product.</p><p>Thank=20yo=
u,</p><p><br/></p><p>Latesia&nbsp;</p><p>Customer=20Service=20Rep.</p><p>De=
signer=20Living&nbsp;</p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p>I=20understand=20you=20hav=
e=20a=20policy=20regarding=20returns,=20however=20this=20product=20is=20act=
ually=20defective=20and=20I=20am=20not=20just=20choosing=20to=20return=20be=
cause=20I=20don=e2=80=99t=20care=20for=20it.=20I=20had=20to=20remove=20it=
=20from=20the=20package=20in=20order=20to=20hang=20it=20and=20see=20that=20=
it=20was=20defective.=20I=20would=20like=20a=20full=20refund=20for=20this.&=
nbsp;</p><p><br/></p><p>Thanks,</p><p><br/></p><p>Lauren&nbsp;<br/><br/></p=
><p>Sent=20from=20my=20iPhone</p><p><br/></p><blockquote>On=20Feb=2024,=202=
022,=20at=206:36=20AM,=20info@designerliving.com=20wrote:<br/><br/></blockq=
uote><blockquote><p>=ef=bb=bf</p><p>Hello=20Lauren,</p><p><br/></p><p>Thank=
=20you=20for=20the=20pictures.</p><p>After=20reviewing=20the=20pictures,=20=
I=20do=20see=20the=20noticable=20issue.&nbsp;</p><p>Since=20the=20item=20is=
=20used=20and=20no=20longer=20in=20the=20orginal=20packaging=20I=20can=20is=
sue=20you=20a=20partial=20refund.</p><p>Please=20let=20me=20know=20if=20it=
=20works=20for=20you.</p><p>Thank=20you,</p><p><br/></p><p>Latesia&nbsp;</p=
><p>Customer=20Service=20Rep.</p><p>Designer=20Living&nbsp;</p><p><br/></p>=
<p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d</p><p>The=20photos=20are=20attached.=20We=20also=20measured=
=20the=20blackout=20layer=20and=20that=20one=20is=20even=20about=202=20inch=
es=20shorter=20than=20what=20it=e2=80=99s=20supposed=20to=20be.=20Thanks!&n=
bsp;</p><p><br/></p><p><img=20src=3d"cid:4B25808D-38F5-4C38-A620-8EC336271F=
DA-L0-001"/><img=20src=3d"cid:54876B1B-97CF-4FC7-8B7F-6F3E9D3377BD-L0-001"/=
><br/><br/></p><p>Sent=20from=20my=20iPhone</p><p><br/></p><blockquote>On=
=20Feb=2023,=202022,=20at=2010:32=20AM,=20info@designerliving.com=20wrote:<=
br/><br/></blockquote><blockquote><p>=ef=bb=bf</p><p>Hello=20Lauren,</p><p>=
<br/></p><p>Thank=20you=20for=20your=20email.</p><p>Sorry=20to=20hear=20of=
=20the=20issue=20you=20are=20having=20with=20the=20curtains.</p><p>Can=20yo=
u=20please=20send=20some=20pictures=20so=20i=20can=20review=20the=20issue?<=
/p><p>Thank=20you,</p><p><br/></p><p>Latesia&nbsp;</p><p>Customer=20Service=
=20Rep.</p><p>Designer=20Living&nbsp;</p><p><br/></p><p>=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p=
>Hello,<br/><br/>I=20ordered=20curtains=20and=20they=20were=20hung=20today.=
=20&nbsp;We=20laundered=20them=20following=20directions=20prior=20to=20hang=
ing=20them=20because=20they=20had=20a=20strong=20plastic=20smell.=20&nbsp;W=
e=20did=20not=20dry=20them=20in=20the=20dryer.=20&nbsp;Now=20that=20they=20=
are=20hung,=20it=20appears=20that=20the=20patterned=20fabric=20is=20smaller=
=20than=20the=20blackout=20layer=20so=20they=20don=e2=80=99t=20hang=20strai=
ght=20and=20the=20blackout=20layer=20sticks=20out=20on=20the=20bottom.=20It=
=20looks=20pretty=20awful.=20I=20would=20like=20to=20request=20a=20refund.=
=20Please=20let=20me=20know=20if=20this=20is=20possible.=20<br/><br/>Thanks=
,<br/><br/>Lauren=20Gillespie</p></blockquote></blockquote></blockquote>
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