Subject: RE:Amazon Payments customer inquiry: Received Damaged Defective or Wrong item john m olson(Order: 114-7052222-1338633) #Ref 2022020600290011
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 07 Feb 2022 04:23:43 -0800

Hello Amazon Customer,

Thank you for your email.   I am sorry to hear you are having issues with your heated blankets. For warranty support, please call 866-456-8852 or email JLA-Home [email-masked], Monday-Friday 7:00am-3:30pm (PST).

Please have the following information ready to open a warranty claim.

Your Physical Mailing Address:  Amazon Order Number

Phone number:

Brand of Product:

Product Category:

Size of product:

Color of Product:

Controller Model No.:

Place of Purchase:

Date of Purchase:

Price of Purchase:

RN#: (this can be found on the bottom of the controller)

Stamped Date Code: (Located on the big white sewn on label)

Sincerely,

Latesia

Customer Service Representative

Designer Living

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You have received a message. Order ID:
114-7052222-1338633:# ASIN Product Name
1 B075FN8WT9 Buffalo Check Heated Plush Throw Tan Buffalo 60x70" Message: I have had 2 of these electric blankets and they both stopped working well within the 5 year warranty period. On the current one, the controller light is blinking and no heat is emitted.

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