Subject: RE:RE: controller is no longer working #Ref 2022012400290226
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 28 Jan 2022 04:48:03 -0800

Hello Anne,

Product registration# R22095046

A replacement has been ordered for you. It should ship within 3-5 business days.

Once it ships you should receive it in 5-7 business days through Fedex. When you get the new product please cut the controller cords on the defective unit and discard all parts.

Please be advised that we may not always have the same item color, pattern etc. in stock. However, we will replace your electric unit for you with one similar. Also, you do not need to register your replacement.

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Hi Latesia,

Please find the info below. Thank you.

First and last name:  Choikam Cheng

Your Physical Mailing Address:  1031 Clyde Ave, # 802, Santa Clara, CA  95054

Phone number:  408-687-8557

Controller Model No.:(back of controller)  #SCTH3.2.4

RN#: (this can be found on the square manufacturers label sewn at the foot of the product) 91519

Date code stamp (this can be found on the back of controller)  A22818 QC

Best Regards

Anne Hu

Ecom Account Specialist

JLA Home

A Division of E & E Co. LTD| 45875 Northport Loop E Fremont, CA 94538

 510-946-2280

  [email-masked]

www.ee1994.com

From: [email-masked] <[email-masked]>
Sent: Tuesday, January 25, 2022 5:25 AM
To: [email-masked]
Subject: RE:controller is no longer working #Ref 2022012400290226

Hello Anne,

Thank you for you email. I am sorry to hear you are having issuses with your heated throw blanket.

In order to register your Electric Product for the Five Year Warranty, please provide the information below.

First and last name:

Your Physical Mailing Address:

Phone number:

Controller Model No.:(back of controller)

RN#: (this can be found on the square manufacturers label sewn at the foot of the product)

Date code stamp (this can be found on the back of controller)

Thank you,

Latesia

Customer Service Rep.

Designer Living

===============================================================================

Hi CS team,

This was purchased on 2/21/19, and the controller is no longer working.  All 3 temperature lights were flashing and unable to select.  Can you send the replacement cable for this item?  Thank you.

Anne

Best Regards

Anne Hu

Ecom Account Specialist

JLA Home

A Division of E & E Co. LTD| 45875 Northport Loop E Fremont, CA 94538

( 510-946-2280

*  [email-masked]

www.ee1994.com