Subject: RE:Re: RE:Re: New Warranty Claim C21441245 #Ref 2021101900090116
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 20 Jan 2022 09:25:34 -0800

Hello William,

Thank you for your email.

For warranty support, please contact JLAHome at 866-456-8852, or you can email your request to [email-masked], Monday-Friday 7:00am-3:30pm (PST).

Thank you

Latesia

Customer Service Rep.

Designer Living

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I am wanting to know when our electric blanket will be shipped to us?

From: [email-masked]

Hello William,

Thank you, once the blanket is back in stock; I will enter the order for you as per our conversation and email you.

Sincerely,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

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From: Customer Service [email-masked]

Hello William,

As per our conversation, to complete the warranty of your replacement electric blanket, please cut the controller connectors off the blanket,  like in the example below and email back to me.  Thank you

Here is picture of cut wires on controls.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product