Subject: RE:Re: Re: Re: Charles Hale Electronic Products Email. #Ref 2021120300090048
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 29 Dec 2021 07:05:32 -0800

Hello Charles,

Thank you for your email.  I am sorry to hear you are having issues with your heated mattress pads. For warranty support, please call 866-456-8852 or email JLA-Home [email-masked], Monday-Friday 7:00am-3:30pm (PST).

Thank you,

Latesia

Customer Service Rep.

Designer Living

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here is the order number and order info

These items have 5 year warranty

need replacement for our one (1) queen bed the info is as follows:

For the Queen bed product:

Sale order ID number if
available: Overstock Order Number 199416291
Your Physical Mailing Address: 1 Bernard Rd Rutland MA 01543
Phone number: 508-735-8946
Brand of Product: BeautyRest
Product Category: Heated Electric Mattress Pad
Size of product: Queen-Sized
Color of Product: white
Controller Model No.: SCMP2.2.1
Place of Purchase: Overstock.com
Date of Purchase: September 04, 2017
Price of Purchase: $82.99
RN#: (this can be found on the bottom of the controller) RN # 91519
Stamped Date Code: (Located on the big white sewn on label): 28317

Please let me know if you need anything else

Chuck Hale

508-735-8946

On Tue, Dec 28, 2021 at 2:09 PM [email-masked] <[email-masked]> wrote:

Hello Charles,

Can you please provide me with your order number so i can take a look a your order?

Thank you,

Latesia

Customer Service Representative

Designer Living

===============================================================================

it has been 21 or more days since you emailed to give it 8 -10 days to receive  and we still have not received

please advise where it is and what the tracking info would be

Chuck Hale

508-735-8946

On Wed, Dec 8, 2021 at 10:06 AM [email-masked] <[email-masked]> wrote:

Hello Charles,

Please note that we are extremely busy coming back from the weekend.  I have already responded to your email, advised that a replacement has already been entered and thanked you for the photos.

Please allow at least 8-10 business days to receive your replacement.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

===============================================================================

it has almost been 48 hours and no response

Charles Hale

508-735-8946

On Fri, Dec 3, 2021 at 4:10 PM [email-masked] <[email-masked]> wrote:

Thank you for your Email!  One of our Customer Service representatives will respond to your inquiry within the next 24 business hours.  We have assigned a reference number to your email subject, so please do not change or remove the subject of your email.

Please note that our business hours of operation are Monday   Friday, 7:00am   3:30pm PST.

Sincerely,

Designer Living Customer Service