Subject: RE:Re: D21B060321 #Ref 2021120100090029
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Dec 2021 06:35:40 -0800

Hello Anamika,

Thank you for you email.

A replacement order was placed for you 12/16/2021.

You should receive your order in 8-10 business days.

Thank you,

Latesia

Customer Service Rep

Designer Living

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Hi Erlinda,

Here’s a photo of the broken zipper

On Thu, Dec 2, 2021 at 3:47 PM [email-masked] <[email-masked]> wrote:

Hello Anamika,

Thank you for your email.  Please email a photo of what is defective / broken on the euro sham.  The photo you emailed is the photo of website.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living

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Hi CS Team - I ordered a comforter and three euro shams on this transaction. One of the euro sham zippers came broken. Can this be exchanged?

Anamika Kamboj