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Message-ID: <8bd8b787a115c89b@b6926e5483505940>
Date: Tue, 14 Dec 2021 11:00:35 -0800
Subject: RE:Re: Order# DESINCD21B100B4F   #Ref 2021112400090042
From: "info@designerliving.com" <info@designerliving.com>
To: "lgobleca@earthlink.net" <lgobleca@earthlink.net>
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<p><br/></p><p=20style=3d"white-space:=20normal;">Hello=20Linda,</p><p=20st=
yle=3d"white-space:=20normal;"><br/></p><p=20style=3d"white-space:=20normal=
;">I=0d=0a=20am=20so=20sorry,=20I=20apologize,=20my=20mistake!&nbsp;=20I=20=
see=20that=20you=20ordered=20Taupe=20on=20=0d=0aboth=20sizes,=20I=20got=20c=
onfursed=20when=20I=20looked=20up=20item=20on=20your=20Designer=20=0d=0aLiv=
ing=20order=20and=20clicked=20on=20the=20itme=20took=20me=20to=20the=20Aqua=
=20on=20our=20DL&nbsp;=20=0d=0awebsite!&nbsp;=20&nbsp;</p><p=20style=3d"whi=
te-space:=20normal;"><br/></p><p=20style=3d"white-space:=20normal;">Yes,=0d=
=0a=20you=20are=20correct=20you=20received=20a=20wrong=20color=20pillow,=20=
both=20should=20have=20=0d=0acome=20in=20the=20TAUPE=20color=20shade.&nbsp;=
=20I=20will=20go=20ahead=20and=20issue=20a=20partial=20=0d=0arefund=20of=20=
$49.50=20which=20is=20half=20off=20the=20price=20you=20paid=20for=20the=20S=
aben=20Full=0d=0a=20size=20coverlet=20set=20$99.99.=20You=20will=20see=20th=
is=20refund=20credit=20post=20back=20to=20=0d=0ayour=20original=20payment=
=20method=20in=202-3=20business=20days.&nbsp;</p><p=20style=3d"white-space:=
=20normal;"><br/></p><p=20style=3d"white-space:=20normal;">I=20did=20try=20=
to=20call=20you,=20but=20my=20call=20when=20to=20voice=20mail.</p><p=20styl=
e=3d"white-space:=20normal;"><br/></p><p=20style=3d"white-space:=20normal;"=
>Again,=20I=20apologize=20for=20all=20the=20mixup,=20wrong=20color=20pillow=
=20sent,=20and=20my=20BIG=20MISTAKE!&nbsp;</p><p><br/></p><p><br/></p><p=20=
style=3d"margin-top:5px;margin-bottom:=205px">Sincerely,</p><p=20style=3d"m=
argin-top:5px;margin-bottom:=205px"><span=20style=3d"background:=20white">&=
nbsp;</span></p><p=20style=3d"margin-top:5px;margin-bottom:=205px;backgroun=
d:white">Erlinda</p><p=20style=3d"margin-top:5px;margin-bottom:=205px;backg=
round:white">Senior=20Customer=20Service=20Rep</p><p><span=20style=3d"font-=
size:=2016px;font-family:=20&#39;Times=20New=20Roman&#39;,=20&#39;serif&#39=
;">Designer=20Living&nbsp;</span></p><p><br/></p><p><br/></p><p>=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d</p><p>Please=20review=20the=20photos=20again=20as=20the=20one=20photo=
=20shows=20a=20turquoise=20pillow.=20It=20does=20not=20in=20any=20way=20mat=
ch=20the=20bedspread.&nbsp;</p><p>Not=20only=20is=20your=20response=20time=
=20very=20delayed=20you=20are=20now=20telling=20the=20customer=20she=20is=
=20wrong.=20The=20one=20pillow=20does=20match=20the=20other=20one=20at=20al=
l.=20You=20sent=20two=20totally=20different=20colored=20pillows=20and=20you=
=20are=20now=20telling=20me=20I=20am=20wrong.=20Please=20refund=20me=20my=
=20money=20for=20this=20pillow.&nbsp;</p><p>Also=20my=20credit=20card=20has=
=20not=20been=20refunded=20for=20the=20return=20that=20you=20received=20ove=
r=202=20weeks=20ago.&nbsp;</p><p>I=20will=20research=20how=20to=20do=20a=20=
review=20for=20the=20public=20about=20your=20customer=20service=20which=20i=
s=20beyond=20bad.&nbsp;<br/><br/></p><p>Sent=20from=20my=20iPad</p><p><br/>=
</p><blockquote>On=20Dec=2014,=202021,=20at=209:29=20AM,=20info@designerliv=
ing.com=20wrote:<br/><br/></blockquote><blockquote><p>=ef=bb=bf</p><p=20sty=
le=3d"margin-top:5px;margin-bottom:5px;margin-left:=200in"><span=20style=3d=
"font-family:&#39;Arial&#39;,&#39;sans-serif&#39;;color:black">Hello=20Lind=
a,</span></p><p=20style=3d"margin-top:5px;margin-bottom:5px;margin-left:=20=
0in;font-variant-ligatures:=20normal;font-variant-caps:=20normal;orphans:=
=202;text-align:start;widows:=202;-webkit-text-stroke-width:=200px;word-spa=
cing:=200px"><span=20style=3d"font-family:&#39;Arial&#39;,&#39;sans-serif&#=
39;;color:black">&nbsp;</span></p><p=20style=3d"margin-top:5px;margin-botto=
m:5px;margin-left:=200in;font-variant-ligatures:=20normal;font-variant-caps=
:=20normal;orphans:=202;text-align:start;widows:=202;-webkit-text-stroke-wi=
dth:=200px;word-spacing:=200px"><span=20style=3d"font-family:&#39;Arial&#39=
;,&#39;sans-serif&#39;;color:black">Thank=20you=20for=20your=20email.&nbsp;=
=20I=20am=20sorry=20that=20we=20have=20not=20responded=20back=20to=20you=20=
regarding=20the=20issue=20of=20the=20decorative=20pillows.&nbsp;In=20review=
ing=20your=20order=20I=20do=20see=20that=20you=20ordered=20the=20coverlets=
=20in=20Taupe=20and=20Navy.&nbsp;=20After=20reviewing=20the=20photo=20you=
=20provided=20of=20both=20decorative=20pillows,=20I=20see=20that=20one=20is=
=20in=20shades=20of=20Taupe=20and=20shades=20of=20Navy.&nbsp;Based=20off=20=
the=20photo=20I=20believe=20you=20did=20receive=20both=20pillows=20that=20m=
atch=20the=20Taupe=20and=20Navy=20coverlets=20sets.</span></p><p=20style=3d=
"margin-top:5px;margin-bottom:5px;margin-left:=200in;font-variant-ligatures=
:=20normal;font-variant-caps:=20normal;orphans:=202;text-align:start;widows=
:=202;-webkit-text-stroke-width:=200px;word-spacing:=200px"><span=20style=
=3d"font-family:&#39;Arial&#39;,&#39;sans-serif&#39;;color:black">&nbsp;</s=
pan></p><p=20style=3d"margin-top:5px;margin-bottom:5px;margin-left:=200in;f=
ont-variant-ligatures:=20normal;font-variant-caps:=20normal;orphans:=202;te=
xt-align:start;widows:=202;-webkit-text-stroke-width:=200px;word-spacing:=
=200px"><span=20style=3d"font-family:&#39;Arial&#39;,&#39;sans-serif&#39;;c=
olor:black">I=20also=20show=20that=20a=20partial=20refund=20was=20issued=20=
on=2012/13/21=20in=20the=20amount=20of=20$151.38=20for=20the=20Ani=203=20pi=
ece=20cotton=20coverlet=20set.&nbsp;=20This=20refund=20will=20be=20applied=
=20back=20to=20your=20original=20payment=20method.</span></p><p=20style=3d"=
margin-top:5px;margin-bottom:5px;margin-left:=200in;font-variant-ligatures:=
=20normal;font-variant-caps:=20normal;orphans:=202;text-align:start;widows:=
=202;-webkit-text-stroke-width:=200px;word-spacing:=200px"><span=20style=3d=
"font-family:&#39;Arial&#39;,&#39;sans-serif&#39;;color:black">&nbsp;</span=
></p><p=20style=3d"margin-top:5px;margin-bottom:5px;margin-left:=200in;font=
-variant-ligatures:=20normal;font-variant-caps:=20normal;orphans:=202;text-=
align:start;widows:=202;-webkit-text-stroke-width:=200px;word-spacing:=200p=
x"><strong><span=20style=3d"font-size:13px;font-family:&#39;Arial&#39;,&#39=
;sans-serif&#39;;color:red">&nbsp;</span></strong></p><p=20style=3d"margin-=
top:5px;margin-bottom:5px;margin-left:=200in;background:white;font-variant-=
ligatures:=20normal;font-variant-caps:=20normal;orphans:=202;text-align:sta=
rt;widows:=202;-webkit-text-stroke-width:=200px;word-spacing:0px"><span=20s=
tyle=3d"font-family:&#39;Arial&#39;,&#39;sans-serif&#39;;color:black">Thank=
=20you,</span></p><p=20style=3d"margin-top:5px;margin-bottom:5px;margin-lef=
t:=200in;background:white;font-variant-ligatures:=20normal;font-variant-cap=
s:=20normal;orphans:=202;text-align:start;widows:=202;-webkit-text-stroke-w=
idth:=200px;word-spacing:0px"><span=20style=3d"font-family:&#39;Arial&#39;,=
&#39;sans-serif&#39;;color:black">&nbsp;</span></p><p=20style=3d"margin-top=
:5px;margin-bottom:5px;margin-left:=200in;background:white;font-variant-lig=
atures:=20normal;font-variant-caps:=20normal;orphans:=202;text-align:start;=
widows:=202;-webkit-text-stroke-width:=200px;word-spacing:0px"><span=20styl=
e=3d"font-family:&#39;Arial&#39;,&#39;sans-serif&#39;;color:black">Erlinda<=
/span></p><p=20style=3d"margin-top:5px;margin-bottom:5px;margin-left:=200in=
;background:white;font-variant-ligatures:=20normal;font-variant-caps:=20nor=
mal;orphans:=202;text-align:start;widows:=202;-webkit-text-stroke-width:=20=
0px;word-spacing:0px"><span=20style=3d"font-family:&#39;Arial&#39;,&#39;san=
s-serif&#39;;color:black">Senior=20Customer=20Service=20Rep</span></p><p=20=
style=3d"margin-top:5px;margin-bottom:5px;margin-left:=200in;font-variant-l=
igatures:=20normal;font-variant-caps:=20normal;orphans:=202;text-align:star=
t;widows:=202;-webkit-text-stroke-width:=200px;word-spacing:=200px"><span=
=20style=3d"color:black">Designer=20Living&nbsp;</span></p><p><br/></p><p><=
br/></p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d</p><p><br/></p><p=20style=3d"margin:=200.1rem=200;=
=20line-height:=201.0;">This=20is=20now=20my=204th=20inquiry.=20&nbsp;I=20a=
lso=20tried=20to=20call=20you=20this=20AM=20and=20although=20I=20was=20the=
=20first=20caller=20on=20the=20line,=20I=20was=20put=20on=20hold=20and=20th=
en=20after=20several=20minutes=20I=20had=20to=20leave=20a=20message.</p><p=
=20style=3d"margin:=200.1rem=200px;=20line-height:=201;">I=20want=20to=20kn=
ow=20what=20you=20are=20doing=20about=20the=20wrong=20pillow=20that=20you=
=20sent=20me=20and=20also=20I=20have=20not=20received=20a=20refund=20for=20=
the=20part=20of=20the=20order=20that=20I=20returned=20even=20though=20you=
=20have=20received.=20&nbsp;</p><p=20style=3d"margin:=200.1rem=200px;=20lin=
e-height:=201;">Please=20contact=20me=20I=20may=20need=20to=20contact=20my=
=20credit=20card=20company=20to=20stop=20payment=20to=20you=20as=20you=20ha=
ve=20not=20responded=20to=20my=20concerns=20in=20a=20timely=20manner.</p><p=
=20style=3d"margin:=200.1rem=200px;=20line-height:=201;">Although=20I=20am=
=20happy=20with=20your=20products,=20due=20to=20your=20customer=20service=
=20or=20lack=20of=20I=20will=20not=20order=20from=20you=20again.=20&nbsp;On=
e=20has=20a=20choice=20and=20there=20are=20many=20fine=20products=20from=20=
many=20companies=20but=20it=20is=20the=20service=20that=20will=20retain=20c=
ustomers=20and=20you=20have=20not=20done=20a=20good=20job=20of=20great=20cu=
stomer=20service.</p><p>-----Forwarded=20Message-----<br/>From:=20Linda=20L=
=20Goble</p><p=20style=3d"margin:=200.1rem=200;=20line-height:=201.0;">&nbs=
p;</p><p>This=20is=20my=20third=20inquiry=20regarding=20this.=20Please=20re=
spond=20and=20let=20me=20know=20the=20outcome.&nbsp;</p><p>My=20return=20th=
at=20you=20referenced=20in=20your=20email=20is=20different=20from=20the=20p=
illow=20that=20does=20not=20match=20the=20coverlet=20set.&nbsp;<br/><br/></=
p><p>Sent=20from=20my=20iPhone</p><p><br/></p><blockquote>On=20Nov=2024,=20=
2021,=20at=204:03=20PM,=20Linda</blockquote><blockquote><p>No=20it=20was=20=
just=20the=20pillow=20that=20was=20wrong.=20The=20coverlet,=20sheets,=20and=
=20pillow=20shams=20were=20correct.&nbsp;</p><p>The=20return=20was=20for=20=
something=20that=20I=20did=20not=20order=20but=20by=20an=20order=20entry=20=
error=20on=20my=20part,=20I=20guess=20got=20ordered.&nbsp;</p><p>Thanks<br/=
><br/></p><p>Sent=20from=20my=20iPad</p><p><br/></p><blockquote>On=20Nov=20=
24,=202021,=20at=202:41=20PM,=20info@designerliving.com=20wrote:<br/><br/><=
/blockquote><blockquote><p>Dear=20Linda,&nbsp;</p><p>&nbsp;</p><p>Thank=20y=
ou=20for=20contacting=20Designer=20Living.&nbsp;=20We=20do=20apologize=20fo=
r=20the=20incorrect=20piece.&nbsp;=20Was=20this=20only=20a=20pillow=20on=20=
the=20full=20size=20model,=20or=20was=20it=20consistent=20with=20the=20othe=
rs?&nbsp;=20We=20also=20noticed=20a=20return=20is=20starting=20to=20be=20pr=
ocessed.&nbsp;=20Were=20you=20returning=20this=20item?&nbsp;=20Please=20let=
=20us=20know.&nbsp;=20Thank=20you.</p><p>&nbsp;</p><p><span=20style=3d"font=
-family:=20&#39;Arial&#39;,&#39;sans-serif&#39;;=20color:=20#212121;=20back=
ground:=20white;">Sincerely,=20</span></p><p><span=20style=3d"font-family:=
=20&#39;Arial&#39;,&#39;sans-serif&#39;;=20color:=20#212121;=20background:=
=20white;">JLA-Home=20Customer=20Service=20</span></p><p><span=20style=3d"f=
ont-family:=20&#39;Arial&#39;,&#39;sans-serif&#39;;=20color:=20#212121;=20b=
ackground:=20white;"><a=20href=3d"mailto:Wayfaircs@jlahome.com">Wayfaircs@j=
lahome.com</a></span></p><p>&nbsp;</p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p>I=20ordered=20=
a=20twin=20and=20a=20full=20size=20T=20Saben/Barret/Seth=206=20and=208=20pi=
ece=20cover.=20<br/>I=20received=20both,=20however=20the=20small=20pillow=
=20that=20came=20with=20the=20set=20on=20the=20full=20size=20does=20not=20m=
atch=20the=20cover.=20I=20will=20attach=20a=20photo.=20<br/>The=20one=20in=
=20the=20top=20of=20the=20photo=20is=20not=20correct=20&nbsp;please=20let=
=20me=20know=20what=20you=20can=20do=20&nbsp;<br/>Sincerely=20<br/>Linda=20=
Goble</p></blockquote></blockquote><p=20style=3d"margin:=200.1rem=200;=20li=
ne-height:=201.0;">&nbsp;</p></blockquote>
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