Subject: RE:Re: Charles Hale Electronic Products Email. #Ref 2021120300090048
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 08 Dec 2021 07:05:58 -0800

Hello Charles,

Please note that we are extremely busy coming back from the weekend.  I have already responded to your email, advised that a replacement has already been entered and thanked you for the photos.

Please allow at least 8-10 business days to receive your replacement.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

===============================================================================

it has almost been 48 hours and no response

Charles Hale

508-735-8946

On Fri, Dec 3, 2021 at 4:10 PM [email-masked] <[email-masked]> wrote:

Thank you for your Email!  One of our Customer Service representatives will respond to your inquiry within the next 24 business hours.  We have assigned a reference number to your email subject, so please do not change or remove the subject of your email.

Please note that our business hours of operation are Monday   Friday, 7:00am   3:30pm PST.

Sincerely,

Designer Living Customer Service