Subject: RE:Re: Charles Hale Electronic Products Email. #Ref 2021120300090048
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 08 Dec 2021 06:31:02 -0800

Hello Chuck,

Thank you for your email.  Please contact our Customer Service at 1-866-456-8852 for assistance or you can email [email-masked].  Hours are M- F 7:30am -7:30pm (PST).

Thank you,

Erlinda

Senior Customer Service Rep

Electric Product

E&E Co. Ltd. dba JLA Home

===============================================================================

Hello

These items have 5 year warranty

need replacement for our one (1) queen bed the info is as follows::

For the Queen bed product:

Sale order ID number if
available: Overstock Order Number 199416291
Your Physical Mailing Address: 1 Bernard Rd Rutland MA 01543
Phone number: 508-735-8946
Brand of Product: BeautyRest
Product Category: Heated Electric Mattress Pad
Size of product: Queen-Sized
Color of Product: white
Controller Model No.: SCMP2.2.1
Place of Purchase: Overstock.com
Date of Purchase: September 04, 2017
Price of Purchase: $82.99
RN#: (this can be found on the bottom of the controller) RN # 91519
Stamped Date Code: (Located on the big white sewn on label): 28317

Please let me know if you need anything else

Chuck Hale

508-735-8946

On Mon, Jul 8, 2019 at 6:16 PM Chuck & Diann Hale <[email-masked]> wrote:

any word on this one? its been a couple days since I originally called

Chuck Hale

508-735-8946 leave a message

On Sat, Jul 6, 2019 at 11:03 AM Chuck & Diann Hale <[email-masked]> wrote:

Gordon:

For the Twin bed product:

Sale order ID number if
available: Overstock Order Number 199416291
Your Physical Mailing Address: 1 Bernard Rd Rutland MA 01543
Phone number: 508-735-8946
Brand of Product: BeautyRest
Product Category: Heated Electric Mattress Pad
Size of product: Twin-Sized
Color of Product: white
Controller Model No.: SCMP2.2.1
Place of Purchase: Overstock.com
Date of Purchase: September 04, 2017
Price of Purchase: $50.99
RN#: (this can be found on the bottom of the controller) RN # 91519
Stamped Date Code: (Located on the big white sewn on label): 00918

For the Queen bed product:

Sale order ID number if
available: Overstock Order Number 199416291
Your Physical Mailing Address: 1 Bernard Rd Rutland MA 01543
Phone number: 508-735-8946
Brand of Product: BeautyRest
Product Category: Heated Electric Mattress Pad
Size of product: Queen-Sized
Color of Product: white
Controller Model No.: SCMP2.2.1
Place of Purchase: Overstock.com
Date of Purchase: September 04, 2017
Price of Purchase: $82.99
RN#: (this can be found on the bottom of the controller) RN # 91519
Stamped Date Code: (Located on the big white sewn on label): 28317

Please let me know if you need anything else

Chuck Hale

cell 508-735-8946

On Fri, Jul 5, 2019 at 12:22 PM Customer Service [email-masked] <[email-masked]> wrote:

Dear
Charles,

This
is Gordon from Electronic Products division.  In regards to the items you
need warranty work on, can you fill out the following information for each item
and advise?  Thank you.

Sale order ID number if
available:
Your Physical Mailing Address:
Phone number:
Brand of Product:
Product Category:
Size of product:
Color of Product:
Controller Model No.:
Place of Purchase:
Date of Purchase:
Price of Purchase:
RN#: (this can be found on the bottom of the controller)
Stamped Date Code: (Located on the big white sewn on label)

Once we have this
information, we can process the warranty work on your items.  Thank you
for shopping at JLA Home.

Gordon

Customer
Service

JLA
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