Subject: RE:RE: C21449537- Info Required for Replacement Blanket #Ref 2021120300090047
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 08 Dec 2021 06:26:59 -0800

Hello Charles,

Thank you for the photos.  Please allow at least 8-10 business days for your replacement by FedEx ground.

Please go ahead and discard the defective blanket.

Thank you,

Erlinda

Senior Customer Service Rep

Electric Product

E&E Co. Ltd. dba JLA Home

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Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: "Customer Service [email-masked]"

Date: 12/3/21  12:31 PM  (GMT-05:00)

To: [email-masked]

Subject: C21449537- Info Required for Replacement Blanket

Hello Charles,

As our conversation we are requesting a photo of the connectors on your defective blanket be cut off and emailed to us as in the example photo below.

Thank you,

Erlinda

Senior Customer
Service Rep

Electric Product

E&E Co. Ltd.
dba JLA Home