Subject: RE:D21A100BFO #Ref 2021102900280003
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 29 Oct 2021 08:03:08 -0700

Hello Rosanna,

I am writing on behalf of Erlinda who is out of the office today.  Thank you for providing the photos.

At your request, a replacement order has been processed.  Please allow 24-72 business hours for processing, and 5-7 business days for FedEx Ground delivery.  Meanwhile, you can just dispose or donate the defective mirror you have now.  Thank you, and have a great rest of your day!

Sincerely,

Helita

Designer Living Customer Service

1-888-879-8790

[email-masked]

===============================================================================

ATTN:  ERLINDA

Hi Erlinda,

As per out discussion earlier this week, I am providing photos of the damaged mirror as requested.

We would like the mirror to be replaced and hopefully, we’ll have better luck with the next one.

Thank you so much for all your help to date.

Have a great weekend!

Rosanna Castellone

412-576-7575

Sent from my iPhone

Anthony Castellone, PE, PTOE
Senior TSMO Engineer

Pennoni
1212 Country Club Blvd, #202 | Cape Coral, FL 33990
Direct: +1 (727) 610-5523 |Mobile: +1 (724) 554-7730
www.pennoni.com
| [email-masked]

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