Subject: RE:Defective Willshire Settee #Ref 2021093000090034
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 30 Sep 2021 15:33:04 -0700

Hello Anna,

Thank you for your email.  I am sorry to hear this regarding the Settee.  Please contact our JLA CS Team at [email-masked] for assistance.  Please provide your Wayfair order number we will need POP, contact phone number and photos.

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Hello:  We purchased a Willshire Settee from Wayfair in April of 2021.  We were quite pleased with it until the right back leg broke.  So disappointing! It seems there is a fault in the way it was manufactured.   Wayfair said they only guarantee for 30 days and referred us to you.

We are hoping that you could help us in some way!  I have included pictures of the broken leg.  Please advise.  Thank you for your time and consideration.  Sincerely, Anna Costa