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Message-ID: <8f0e3c70b183045b@8baf489f736e5902>
Date: Mon, 20 Sep 2021 13:48:43 -0700
Subject: RE:RE: RE:Product Question --  Crackle Counter Stool   #Ref 2021091700090062
From: "info@designerliving.com" <info@designerliving.com>
To: "Robert.Kenny@crowncastle.com" <Robert.Kenny@crowncastle.com>
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<p=20style=3d"margin-top:5px;margin-bottom:=205px;line-height:normal"><span=
=20style=3d"font-size:16px;font-family:&#39;Arial&#39;,&#39;sans-serif&#39;=
;color:black">Hello=20Robert,</span></p><p=20style=3d"margin-top:5px;margin=
-bottom:=205px;line-height:normal"><span=20style=3d"font-size:16px;font-fam=
ily:&#39;Arial&#39;,&#39;sans-serif&#39;;color:black">&nbsp;</span></p><p=
=20style=3d"margin-top:5px;margin-bottom:=205px;line-height:normal"><span=
=20style=3d"font-size:16px;font-family:&#39;Arial&#39;,&#39;sans-serif&#39;=
;color:black">I=20am=20not=20able=20to=20bring=20up=20the=20order=20in=20ou=
r=20system.&nbsp;=20The=20JLA=20CS=20Team=20may=20be=20able=20to=20find=20a=
=20different=20way.&nbsp;=20It=20may=20be=20a=20Castlegate=20order.=20If=20=
this=20is=20a=20Castlegate=20Order=20you=20will=20have=20to=20work=20direct=
ly=20with=20Wayfair.&nbsp;&nbsp;</span></p><p=20style=3d"margin-top:5px;mar=
gin-bottom:=205px;line-height:normal"><span=20style=3d"font-size:16px;font-=
family:&#39;Arial&#39;,&#39;sans-serif&#39;;color:black">&nbsp;</span></p><=
p=20style=3d"margin-top:5px;margin-bottom:=205px;line-height:normal"><span=
=20style=3d"font-size:16px;font-family:&#39;Arial&#39;,&#39;sans-serif&#39;=
;color:black">Sincerely,</span></p><p=20style=3d"margin-top:5px;margin-bott=
om:=205px;line-height:normal"><span=20style=3d"font-size:16px;font-family:&=
#39;Arial&#39;,&#39;sans-serif&#39;;color:black;background:white">&nbsp;</s=
pan></p><p=20style=3d"margin-top:5px;margin-bottom:=205px;line-height:norma=
l;background:white"><span=20style=3d"font-size:16px;font-family:&#39;Arial&=
#39;,&#39;sans-serif&#39;;color:black">Erlinda</span></p><p=20style=3d"marg=
in-top:5px;margin-bottom:=205px;line-height:normal;background:white"><span=
=20style=3d"font-size:16px;font-family:&#39;Arial&#39;,&#39;sans-serif&#39;=
;color:black">Senior=20Customer=20Service=20Rep</span></p><p=20style=3d"mar=
gin-top:5px;margin-bottom:=205px;line-height:normal;background:white"><span=
=20style=3d"font-size:16px;font-family:&#39;Arial&#39;,&#39;sans-serif&#39;=
;color:black">Designer=20Living=20&amp;=20Electric=20Product</span></p><p=
=20style=3d"margin-top:5px;margin-bottom:=205px;line-height:normal;backgrou=
nd:white"><span=20style=3d"font-size:16px;font-family:&#39;Arial&#39;,&#39;=
sans-serif&#39;;color:#134F5C">E&amp;E=20Co.=20Ltd.=20dba=20JLA=20Home</spa=
n></p><p><br/></p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p><br/></p><p=20class=3d"MsoNormal">T=
hank=20you,=20I=20will=20reach=20out.=20Would=20you=20need=20the=20Wayfair=
=20order=20number=20or=20would=20the=20JLA=20folks=20be=20able=20to=20assis=
t=20better?</p><p=20class=3d"MsoNormal"></p><p=20class=3d"MsoNormal"><stron=
g><span=20style=3d"font-size:10.0pt;font-family:">ROBERT=20KENNY,</span></s=
trong><strong><span=20style=3d"font-size:10.0pt;font-family:">PMP</span></s=
trong><strong><sup><span=20style=3d"font-size:14.0pt;font-family:">=c2=ae</=
span></sup></strong><span=20style=3d"color:#4D4E53"></span></p><p=20class=
=3d"MsoNormal"><span=20style=3d"font-size:10.0pt;font-family:">Project=20Ma=
nager=20=e2=80=93=20Project=20Delivery</span></p><p=20class=3d"MsoNormal"><=
span=20style=3d"font-size:10.0pt;font-family:">781-953-0250=20|<a=20href=3d=
"mailto:robert.kenny@crowncastle.com">robert.kenny@crowncastle.com</a></spa=
n><span=20style=3d"color:#1F497D"></span></p><p=20class=3d"MsoNormal"><span=
=20style=3d"font-size:10.0pt;font-family:">&nbsp;</span><span=20style=3d"co=
lor:#1F497D"></span></p><p=20class=3d"MsoNormal"><strong><span=20style=3d"f=
ont-size:10.0pt;font-family:">Crown=20Castle</span></strong></p><p=20class=
=3d"MsoNormal"><span=20style=3d"font-size:10.0pt;font-family:">1800=20W.=20=
Park=20Drive,=202<sup>nd</sup>=20Fl.,=20Westborough,=20MA=2001581</span></p=
><p=20class=3d"MsoNormal"><span=20style=3d"text-decoration:underline;"><spa=
n=20style=3d"font-size:10.0pt;font-family:">CrownCastle.com</span></span></=
p><p=20class=3d"MsoNormal"></p><p=20class=3d"MsoNormal"><strong>From:</stro=
ng>=20info@designerliving.com</p><p=20class=3d"MsoNormal"></p><p=20class=3d=
"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">=
&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-m=
argin-bottom-alt:auto;line-height:12.0pt;background:#FFEB9C"><strong><span=
=20style=3d"font-size:10.0pt;color:#9C6500">CAUTION:</span></strong><span=
=20style=3d"font-size:10.0pt;color:black">=20This=20email=20originated=20fr=
om=20outside=20of=20the=20organization.=20Do=20not=20click=20links=20or=20o=
pen=20attachments=20unless=20you=20recognize=20the=20sender=20and=20know=20=
the=20content=0d=0a=20is=20safe.</span></p><p=20class=3d"MsoNormal"=20style=
=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p>Hello=
=20Robert,</p><p></p><p>Thank=20you=20for=20your=20email.&nbsp;=20I=20am=20=
sorry=20to=20hear=20of=20the=20issues=20with=20the=20counter=20stools.=20Un=
fortunately,=20I=20am=20not=20able=20to=20find=20your=20order.=20At=20this=
=20time=20I=20would=20ask=20that=20you=20please=20contact=20JLA=20Home.&nbs=
p;=20Here=20is=20their=20email=20address<a=20href=3d"mailto:jlacs@jlahome.c=
om">jlacs@jlahome.com</a>.&nbsp;=20Please=20provide=20them=20with=20your=20=
Wayfair=20order,=20photos=20of=20the=20broken=20piece,=20contact=20phone=20=
number.&nbsp;=20Please=20allow=20at=20least=2024-48=20hours=20for=20a=20CS=
=20Rep=20to=20contact=20you.&nbsp;=20Thank=20you.</p><p></p><p=20style=3d"m=
so-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:3.75pt;margin-left:=
0in"><span=20style=3d"color:black">Sincerely,</span></p><p=20style=3d"mso-m=
argin-top-alt:3.75pt;margin-right:0in;margin-bottom:3.75pt;margin-left:0in"=
><span=20style=3d"color:black;background:white">&nbsp;</span></p><p=20style=
=3d"mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:3.75pt;margin-=
left:0in;background:white"><span=20style=3d"color:black">Erlinda</span></p>=
<p=20style=3d"mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:3.75=
pt;margin-left:0in;background:white"><span=20style=3d"color:black">Senior=
=20Customer=20Service=20Rep</span></p><p=20style=3d"mso-margin-top-alt:3.75=
pt;margin-right:0in;margin-bottom:3.75pt;margin-left:0in;background:white">=
<span=20style=3d"color:black">Designer=20Living=20&amp;=20Electric=20Produc=
t</span></p><p=20style=3d"mso-margin-top-alt:3.75pt;margin-right:0in;margin=
-bottom:3.75pt;margin-left:0in;background:white"><span=20style=3d"color:#13=
4F5C">E&amp;E=20Co.=20Ltd.=20dba=20JLA=20Home</span></p><p></p><p>=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d</p><p></p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;m=
so-margin-bottom-alt:auto">Hello=20=e2=80=93</p><p=20class=3d"MsoNormal"=20=
style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a=20href=3d"h=
ttps://www.designerliving.com/products/ink-ivy/crackle-counter-stool/b77/52=
60">https://www.designerliving.com/products/ink-ivy/crackle-counter-stool/b=
77/5260</a></p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;=
mso-margin-bottom-alt:auto">I=20purchased=20(3)=20of=20these=2025=e2=80=9d=
=20Counter=20height=20stools=20and=20all=203=20of=20them=20have=20cracked=
=20or=20broken=20foot=20rests=20that=20I=e2=80=99d=20like=20to=20fix.&nbsp;=
=20These=20stools=20were=20purchased=20through=20Wayfair=20(I=20believe=0d=
=0a=20as=20the=20Dakota=20Counter=20Stool),=20who=20I=20initially=20reached=
=20out=20to,=20but=20they=20suggested=20I=20email=20you.=20The=20PO#=20&nbs=
p;they=20provided=20for=20reference=20was=20CS139082505.</p><p=20class=3d"M=
soNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Wi=
th=20that=20being=20said,=20is=20it=20possible=20to=20get=203=20foot=20rest=
s=20so=20I=20can=20repair=20these=20wonderful=20stools?=20&nbsp;I=20believe=
=20it=e2=80=99s=20part=20=e2=80=9cG=e2=80=9d=20=e2=80=93=20Front=20Stretche=
r:</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margi=
n-bottom-alt:auto"><img=20width=3d"717"=20height=3d"374"=20id=3d"Picture_x0=
020_1"=20src=3d"cid:image001.png@01D7ABBD.30E128B0"/></p><p=20class=3d"MsoN=
ormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank=
=20you!</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-=
margin-bottom-alt:auto"><strong><span=20style=3d"font-family:">ROBERT=20KEN=
NY,PMP<sup>=c2=ae</sup></span></strong></p><p=20class=3d"MsoNormal"=20style=
=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Project=20Manager=
=20=e2=80=93=20Project=20Delivery</p><p=20class=3d"MsoNormal"=20style=3d"ms=
o-margin-top-alt:auto;mso-margin-bottom-alt:auto">781-953-0250=20|<a=20href=
=3d"mailto:robert.kenny@crowncastle.com">robert.kenny@crowncastle.com</a></=
p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bo=
ttom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top=
-alt:auto;mso-margin-bottom-alt:auto"><strong><span=20style=3d"font-family:=
">Crown=20Castle</span></strong></p><p=20class=3d"MsoNormal"=20style=3d"mso=
-margin-top-alt:auto;mso-margin-bottom-alt:auto">1800=20W.=20Park=20Drive,=
=202<sup>nd</sup>=20Fl.,=20Westborough,=20MA=2001581</p><p=20class=3d"MsoNo=
rmal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=
=20style=3d"text-decoration:underline;">CrownCastle.com</span></p><p>This=
=20email=20may=20contain=20confidential=20or=20privileged=20material.=20Use=
=20or=20disclosure=20of=20it=20by=20anyone=20other=20than=20the=20recipient=
=20is=20unauthorized.=20If=20you=20are=20not=20an=20intended=20recipient,=
=20please=20delete=20this=20email.</p><p>This=20email=20may=20contain=20con=
fidential=20or=20privileged=20material.=20Use=20or=20disclosure=20of=20it=
=20by=20anyone=20other=20than=20the=20recipient=20is=20unauthorized.=20If=
=20you=20are=20not=20an=20intended=20recipient,=20please=20delete=20this=20=
email.</p>
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