Subject: RE:RE: RE:Product Question -- Crackle Counter Stool #Ref 2021091700090062
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Sep 2021 13:48:43 -0700

Hello Robert,

I am not able to bring up the order in our system.  The JLA CS Team may be able to find a different way.  It may be a Castlegate order. If this is a Castlegate Order you will have to work directly with Wayfair.

Sincerely,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Thank you, I will reach out. Would you need the Wayfair order number or would the JLA folks be able to assist better?

ROBERT KENNY,PMP®

Project Manager – Project Delivery

781-953-0250 [email-masked]

Crown Castle

1800 W. Park Drive, 2nd Fl., Westborough, MA 01581

CrownCastle.com

From: [email-masked]

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Hello Robert,

Thank you for your email.  I am sorry to hear of the issues with the counter stools. Unfortunately, I am not able to find your order. At this time I would ask that you please contact JLA Home.  Here is their email [email-masked].  Please provide them with your Wayfair order, photos of the broken piece, contact phone number.  Please allow at least 24-48 hours for a CS Rep to contact you.  Thank you.

Sincerely,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

===============================================================================

Hello –

https://www.designerliving.com/products/ink-ivy/crackle-counter-stool/b77/5260

I purchased (3) of these 25” Counter height stools and all 3 of them have cracked or broken foot rests that I’d like to fix.  These stools were purchased through Wayfair (I believe
as the Dakota Counter Stool), who I initially reached out to, but they suggested I email you. The PO#  they provided for reference was CS139082505.

With that being said, is it possible to get 3 foot rests so I can repair these wonderful stools?  I believe it’s part “G” – Front Stretcher:

Thank you!

ROBERT KENNY,PMP®

Project Manager – Project Delivery

781-953-0250 [email-masked]

Crown Castle

1800 W. Park Drive, 2nd Fl., Westborough, MA 01581

CrownCastle.com

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