Subject: RE:RE: Warranty for Blankets- C21437374 #Ref 2021091500090049
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 16 Sep 2021 08:19:24 -0700

Hi Angela,

Here is the information for you Blankets. I know it may be hard to determine due to both Blankets are same color.  We have a good CS Team who will work with you in the future if you need further assistance with any of the replacements.

As for the defective blankets we will not pick them up, please cut the controller cords  and sewn on label off the defective blankets and discard. Than you

Blanket # 1- Claim case C21437374

Blanket # 2- Claim case C21437379

Take care of U and your Mom, and stay well.

Sincerely,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Good Morning Erlinda!

Here you go! When mailing the blankets, it needs to be mailed by PO Box because the USPS does not deliver to our homes here in Valdez. Our PO Box is 1927 Valdez,
AK 99686.

Thanks,

Angela

From: Customer Service [email-masked]

Hello Angela,

As per our conversation please provide the following information.

Proof of purchase from Amazon for both Electric Blankets

Photos of the sewn on labels for each blanket

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home