Subject: RE:Re: Warranty - Mattress Pad -C21435214 #Ref 2021091300090034
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Sep 2021 10:34:06 -0700

Hello Kim,

Thank you, have agreat day!

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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On Thu, Aug 26, 2021, 12:31 PM Customer Service [email-masked] <[email-masked]> wrote:

Hello Kim (Phillip),

As
per my conversation with your Dad, to complete the warranty of his electric product, please
cut the sewn on label in half on
the defective product, like in the example  below and email back to us.  Thank you

I let your Dad know, to not cut the label and not send it until after He receives the replacement mattress pad. This way your Mom can still use the mattress pad on her side.

If you have any questions please feel free to contact me on my direct line at 925-583-9303.  Thank you

Thank you and Regards,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA
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