Subject: RE:Re: Warrranty Info Mattress Pad -C21431626 #Ref 2021083100090044
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 01 Sep 2021 07:33:21 -0700

Hello Kalena,

Sure, here you go.  Your FedEx return shipping label is attached to this email.

Regards,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

===============================================================================

Hello Erlinda,

I checked my spam folder and i did not find it.

Can you please resend it?

Thanks so much for your help!

Kalena Mittelman

831-747-4069

[email-masked]

On Mon, Aug 30, 2021, 8:31 AM Customer Service [email-masked] <[email-masked]> wrote:

Hello Kalena,

Thank you for the photo.  Please check your junk and or spam email folder, the return shipping label for the return of the wrong mattress pad, sent was emailed to you on
Aug 20, 2021, 4:16 PM.

Thank
you,

Erlinda

Senior
Customer Service Rep

Designer
Living & Electric Product

On Fri, Aug 27, 2021 at 8:51 PM Kalena Mittelman <[email-masked]> wrote:

Here is the photo of the label and connectors.

Please send me the return for the wrong item that was sent to me. So i can get the Cal King BLACK that i was supposed to get.

Thanks for your help.

Kalena Mittelman

831-747-4069

On Fri, Aug 20, 2021, 4:17 PM Customer Service [email-masked] <[email-masked]> wrote:

Hello Kalena,

As per our conversation please find the attached FedEx return shipping label to return the replacement Beautyrest Mattress pad.  Place this new label on the box as we discussed and drop off at any FedEx location.

At this time we are requesting a photo of the sewn on label on the defective Beautyrest Black Mattress pad you are claiming warranty on.  This photo photo will be attached to your claim case as we discussed.  We will need the photo before the Beautyrest Black Mattress Pad is sent.  Thank you.

Thank you,

Erlinda

Senior
Customer Service Rep

Designer
Living & Electric Product

On Thu, Jul 22, 2021 at 11:26 AM Customer Service [email-masked] <[email-masked]> wrote:

Hello Kalena,

As
per our conversation, to complete the warranty of your electric product, please
cut controller connectors off the blanket and photo of the sewn on label on
the defective product, like in the examples  below and email to us.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA
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