Subject: RE:FW: Warranty Claim Blanket- C21431866 #Ref 2021082400110002
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 24 Aug 2021 13:26:27 -0700

Dear Elizabeth,

We received the pictures and will forward them on to erlinda.  Currently this item is back ordered till late November.  We will forward this information on to Erlinda and she will be responding with some potential options.  Thank you.

Gordon

JLA Home

Customer Service

===============================================================================

Hi, Erlinda –

Here are the photos again.

Thanks,

Elizabeth

Elizabeth Stern Lukin

From:Elizabeth Stern Lukin

Hi, Erlinda –

I’m attaching photos as requested below.

We don’t want to wait until October for a replacement blanket. We would like a full refund to our original form of payment, please.

Thanks for your help.

Elizabeth

Elizabeth Stern Lukin

From:Customer Service [email-masked]

Hello,

As per our conversation, to complete the warranty of your electric product, please cut controller connectors off the blanket and the sewn on label in half on the defective
product, like in the examples  below and email to us.  Thank you

Example

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home