Subject: RE:Re: Warranty MPad- C21434769 #Ref 2021082300090069
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 24 Aug 2021 11:42:10 -0700

Hello William,

Thank you for the photos. A replacement order has been entered for you.  Please allow at least 8-10 business days to receive the replacement.  Please cut the defective product in half and discard.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Controller Model #SCMP 2.4.3

DC: A24219 QC

On Mon, Aug 23, 2021, 10:44 AM Customer Service [email-masked] <[email-masked]> wrote:

Hello William,

As
per our conversation, to complete the warranty of your electric product, please
cut the sewn on label in half on
the defective product, like in the example  below and email to us.  Thank you

Also, as mentioned we will need the MOD# off the back of one  of the controllers and the DC# off the small white sticker that starts with the letter A.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA
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