Subject: RE:Re: Warranty Mattress Pad- C21434696 #Ref 2021082000090064
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 24 Aug 2021 10:02:43 -0700

Hello Nancy,

Thank you, for the images.  We require a full image of the sewn on label cut in half.  We will accept this photo this time.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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As requested, I have cut off connectors and split sewn label.

Thank you for your help.  N

On Fri, Aug 20, 2021 at 3:48 PM Customer Service [email-masked] <[email-masked]> wrote:

Hello Nancy,

As
per our conversation, to complete the warranty of your electric product, please
cut controller connectors off the blanket / mattress pad and the sewn on label in half on
the defective product, like in the examples  below and email to us.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA
Home

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Nancy Prindle

329 Haverford Place

Swarthmore, PA 19081

740-251-3481