Subject: RE:RE: Warranty Info for Mattress Pad #Ref 2021081300090025
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 16 Aug 2021 07:46:15 -0700

Hello Ron,

Thank you for providing the photo; yes the photo is perfect.

Have a great week, stay well and safe!

Regards,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

===============================================================================

I apologize for the delay, we’ve been away and not really
thinking about heat pads during this heat wave.  I hope this will suffice.

Thank you,

Ron Smith

From: Customer Service
[email-masked] [mailto:[email-masked]]
Sent: Monday, June 21, 2021 10:30 AM
To: [email-masked]
Subject: Warranty Info for Mattress Pad

Hello,

As per our
conversation, to complete the warranty of your electric product, please cut
controller connectors off the blanket like in the examples  below and
email to us.  Thank you

Please cut
the sewn on label in half and discard the defective mattress pad.

Thank you,

Erlinda

Senior Customer
Service Rep

Designer Living
& Electric Product

E&E
Co. Ltd. dba JLA Home