Subject: RE:Re: Warranty Info- C21433796 #Ref 2021081200090017
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 12 Aug 2021 11:58:32 -0700

Hello Irene,

Perfect!   I have already entered a replacement order for you.  Please allow at least 8-10 business days to receive your replacement.  Your order will ship via FedEx.

Please go ahead and cut the blanket in half and discard along with the controller.  Thank you.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Here is the photo of the label.

From: Customer Service [email-masked]

Hello Irene,

As per our conversation, to complete the warranty of your electric product, please cut  the sewn on label in half on the defective product, like in the example below and email to us.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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From: Customer Service [email-masked]

Hello Irene,

As per our conversation, to complete the warranty of your electric product, please cut  the sewn on label in half on the defective product, like in the example below and email to us.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home