Subject: RE:Re: Warranty Claim Blanket- C21431866 #Ref 2021081100090012
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 11 Aug 2021 15:54:38 -0700

Hello Elizabeth,

Thank you for your email.  If you are requesting a refund, please provide your proof of purchase receipt from Amazon on a pdf file.  Please note refunds can take from 4-6 weeks to be issued.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Hi, Erlinda –

I’m attaching photos as requested below.

We don’t want to wait until October for a replacement blanket. We would like a full refund to our original form of payment, please.

Thanks for your help.

Elizabeth

Elizabeth Stern Lukin

From:Customer Service [email-masked]

Hello,

As per our conversation, to complete the warranty of your electric product, please cut controller connectors off the blanket and the sewn on label in half on the defective
product, like in the examples  below and email to us.  Thank you

Example

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home