Subject: RE:ink ivy chair #Ref 2021080600090053
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 06 Aug 2021 14:18:10 -0700

Hello April,

Thank you for your email.  I am sorry to hear one of the chairs is defective.  We will replace the chair for you. Please discard the defective chair as this can be dangerous and not safe to sit on as the chair is not leveled.  Please break one of the legs on  the defective chair and discard the chair.

Please allow at least 8-10 business days to receive replacement chair.

Sincerely,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Hi CS team,

I ordered a set of 2 dinning chair (Order NO. is D2172209AE) and found one works well but another one shake after install as attached video shows.

DL page shows item could not be returned or exchanged. Two chairs were assembled with the same way. Would you please help advise how to fix the shake problem? Thank you very much.

Best regards,

April Huang

E&E Co., Ltd. | ( 510-490-9788(858)