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Message-ID: <8aec64f2d4d45f63@aad61638894b59eb>
Date: Fri, 06 Aug 2021 14:17:37 -0700
Subject: RE:ink ivy chair   #Ref 2021080600090053
From: "info@designerliving.com" <info@designerliving.com>
To: "april.huang@jlahome.com" <april.huang@jlahome.com>
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<p>Hello=20April,</p><p><br/></p><p>Thank=20you=20for=20your=20email.&nbsp;=
=20I=20am=20sorry=20to=20hear=20one=20of=20the=20chairs=20is=20defective.&n=
bsp;=20We=20will=20replace=20the=20chair=20for=20you.=20Please=20discard=20=
the=20defective=20chair=20as=20this=20can=20be=20dangerous=20and=20not=20sa=
fe=20to=20sit=20on=20as=20the=20chair=20is=20not=20leveled.&nbsp;=20Please=
=20break=20one=20of=20the=20legs=20on&nbsp;=20the=20defective=20chair=20and=
=20discard=20the=20chair.&nbsp;</p><p><br/></p><p>Please=20allow=20at=20lea=
st=208-10=20business=20days=20to=20receive=20replacement=20chair.&nbsp;</p>=
<p><br/></p><p=20style=3d"margin-top:5px;margin-bottom:=205px"><span=20styl=
e=3d"color:black">Sincerely,</span></p><p=20style=3d"margin-top:5px;margin-=
bottom:=205px"><span=20style=3d"color:black;background:white">&nbsp;</span>=
</p><p=20style=3d"margin-top:5px;margin-bottom:=205px;background:white"><sp=
an=20style=3d"color:black">Erlinda</span></p><p=20style=3d"margin-top:5px;m=
argin-bottom:=205px;background:white"><span=20style=3d"color:black">Senior=
=20Customer=20Service=20Rep</span></p><p=20style=3d"margin-top:5px;margin-b=
ottom:=205px;background:white"><span=20style=3d"color:black">Designer=20Liv=
ing=20&amp;=20Electric=20Product</span></p><p=20style=3d"margin-top:5px;mar=
gin-bottom:=205px;background:white"><span=20style=3d"color:#134F5C">E&amp;E=
=20Co.=20Ltd.=20dba=20JLA=20Home</span></p><p><br/></p><p>=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p=
><p><br/></p><p=20class=3d"MsoNormal">Hi=20CS=20team,</p><p=20class=3d"MsoN=
ormal">&nbsp;</p><p=20class=3d"MsoNormal">I=20ordered=20a=20set=20of=202=20=
dinning=20chair=20(<em><span=20style=3d"font-family:">Order=20NO.=20is=20D2=
172209AE</span></em>)=20and=20found=20one=20works=20well=20but=20another=20=
one=20shake=20after=20install=20as=20attached=20video=20shows.</p><p=20clas=
s=3d"MsoNormal">DL=20page=20shows=20item=20could=20not=20be=20returned=20or=
=20exchanged.=20Two=20chairs=20were=20assembled=20with=20the=20same=20way.=
=20Would=20you=20please=20help=20advise=20how=20to=20fix=20the=20shake=20pr=
oblem?=20Thank=20you=20very=20much.=20</p><p=20class=3d"MsoNormal"><img=20w=
idth=3d"853"=20height=3d"318"=20id=3d"Picture_x0020_1"=20src=3d"cid:image00=
1.png@01D78ABD.7CE2A840"/></p><p=20class=3d"MsoNormal">&nbsp;</p><p=20class=
=3d"MsoNormal">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"text-align:lef=
t;"><span=20style=3d"font-size:10.0pt;font-family:">Best=20regards,</span><=
span=20style=3d"font-size:11.0pt"></span></p><p=20class=3d"MsoNormal"=20sty=
le=3d"text-align:left;"><span=20style=3d"font-size:10.0pt;font-family:">Apr=
il=20Huang</span><span=20style=3d"font-size:11.0pt"></span></p><p=20class=
=3d"MsoNormal"=20style=3d"text-align:left;line-height:13.5pt"><span=20style=
=3d"font-size:9.0pt;font-family:">E&amp;E=20Co.,=20Ltd.=20|=20</span><stron=
g><span=20style=3d"font-size:10.0pt;font-family:Wingdings;color:maroon">(</=
span></strong><strong><span=20style=3d"font-size:10.0pt;font-family:">&nbsp=
;<a=20href=3d"tel:(510)%20946-2280"=20target=3d"_blank"><span=20style=3d"co=
lor:#1155cc">510-490-9788</span></a>(858)</span></strong><span=20style=3d"f=
ont-size:11.0pt"></span></p><p=20class=3d"MsoNormal">&nbsp;</p>
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