Subject: RE:Re: Warranty / Washing - C21432937 #Ref 2021080400090043
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 04 Aug 2021 15:26:23 -0700

Hello Candace,

Thank you for the photo.  I have already entered a replacement order for you, please allow at least 8-10 business days to receive your replacement.  Please remove the sewon on label off the mattress pad, and discard the defective mattress pad.

Have a great day, stay well and safe!

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

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Sent from Yahoo Mail for iPhone

On Wednesday, August 4, 2021, 12:50 PM, Customer Service [email-masked]

Hello Candace,

As
per our conversation, to complete the warranty of your electric product, please
cut controller connectors off the blanket  on
the defective mattress pad, like in the example  below and email to us.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

On Wed, Aug 4, 2021 at 10:36 AM Customer Service [email-masked] <[email-masked]> wrote:

Hello Candace,

As
per our conversation, to complete this warranty of your electric replacement throw, please
cut  the sewn on label in half on
the defective product, like in the example  below and email to us.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product