Subject: RE:Ottoman #Ref 2021073100090027
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 03 Aug 2021 07:20:50 -0700

Hello,

Thank you for contacting Designer Living.  We are sorry to hear of the issues you are having with the ottoman.  Please be advised although we are the manufacturer, you order was fulfilled and shipped by  Amazon.

Please contact Amazon Customer Service as they should be able to assist with replacing the ottoman for you.

Sincerely,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Hello I just received the ottoman purchased from Amazon.com and one of the legs doesn't screw in Looks like the screw is not reaching the hole it s mounted too deep. Please let me know what I have to do Thank you