Subject: RE:Re: Mattress Pad Warranty- C21430385 #Ref 2021070900091378
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 28 Jul 2021 14:46:36 -0700

Hello Carole,

Thank you for the photo.  I have placed an order for you to receive a replacement Full size mattress pad.  Please allow at least 8-10 business days to receive.  Please cut the defective mattress pad in half and discard.  Please hold onto the controllers, you can use for backups  should you need in the future.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

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Hi Erlinda

Photo of "sewn on label" cut in half is attached

Thank you again for your help . . . . . much appreciated

Carole Tourtellotte

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From: [email-masked]