Subject: RE:Re: Warranty for BR BLACK Mattress Pad- C21431315 #Ref 2021072000091442
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 20 Jul 2021 14:02:22 -0700

Hello Richard,

Thank you for the photos.  I have placed an order for you for a replaement.  As per our conversation please allow at least 8-10 business days to receive by FedEx.  Please cut the blanket in half and remove the sewn on label off blanket and discard all.

Have a great day.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

===============================================================================

Hi Erlinda

Sent from Yahoo Mail for iPhone

On Tuesday, July 20, 2021, 10:18 AM, Customer Service [email-masked]

Hello Richard,

As
per our conversation, to complete the warranty of your electric product, please
cut the sewn on label in half on
the defective product, like in the example  below and email to us.  Thank you

Thank you,

Erlinda

Senior Customer
Service Rep

Designer Living &
Electric Product

E&E Co. Ltd.
dba JLA Home

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA
Home