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Message-ID: <8acfd282fdb1a015@93a0e5e1852dca7f>
Date: Tue, 20 Jul 2021 13:57:01 -0700
Subject: RE:Re: Trouble Shooting steps Mattress Pad- C21431277   #Ref 2021072000091446
From: "info@designerliving.com" <info@designerliving.com>
To: "ktom4234@gmail.com" <ktom4234@gmail.com>
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<p>Hello=20Keith,</p><p><br/></p><p>Thank=20you=20for=20the=20photo.&nbsp;=
=20As=20per=20our=20conversation,=20please=20allow=20at=20least=206-8=20bus=
iness=20days=20to=20receive=20your=20replacement=20mattress=20pad.</p><p><b=
r/></p><p=20style=3d"margin-top:5px;margin-bottom:=205px;line-height:normal=
;background:white"><span=20style=3d"font-family:&#39;Verdana&#39;,&#39;sans=
-serif&#39;">Thank=20you,</span></p><p=20style=3d"margin-top:5px;margin-bot=
tom:=205px;line-height:normal;background:white"><span=20style=3d"font-famil=
y:&#39;Verdana&#39;,&#39;sans-serif&#39;">&nbsp;</span></p><p=20style=3d"ma=
rgin-top:5px;margin-bottom:=205px;line-height:normal;background:white"><spa=
n=20style=3d"font-family:&#39;Verdana&#39;,&#39;sans-serif&#39;">Erlinda</s=
pan></p><p=20style=3d"margin-top:5px;margin-bottom:=205px;line-height:norma=
l;background:white"><span=20style=3d"font-family:&#39;Verdana&#39;,&#39;san=
s-serif&#39;">Senior=20Customer=20Service=20Rep</span></p><p=20style=3d"mar=
gin-top:5px;margin-bottom:=205px;line-height:normal;background:white"><span=
=20style=3d"font-family:&#39;Verdana&#39;,&#39;sans-serif&#39;">Designer=20=
Living=20&amp;=20Electric=20Product</span></p><p><br/></p><p>=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
</p><p><br/></p><p>Hi=20Erlinda,</p><p><br/></p><p>&nbsp;=20&nbsp;=20&nbsp;=
=20&nbsp;=20&nbsp;=20&nbsp;=20&nbsp;=20Please=20see=20attached=20as=20reque=
sted.=20If=20you=20can=20also=20send=20the=20tracking=20information=20&nbsp=
;for=20the=20replacement=20when=20available,=20that=20would=20be=20greatly&=
nbsp;</p><p>appreciated.</p><p><br/></p><p>Thanks</p><p>Keith&nbsp;</p><p><=
br/></p><p><img=20src=3d"cid:17ac49fea7013ac3d671"/></p><p><br/></p><p>On=
=20Tue,=20Jul=2020,=202021=20at=2011:36=20AM=20Customer=20Service=20<a=20hr=
ef=3d"mailto:info@designerliving.com">info@designerliving.com</a>=20&lt;<a=
=20href=3d"mailto:info@designerliving.com">info@designerliving.com</a>&gt;=
=20wrote:<br/></p><blockquote=20class=3d"gmail_quote"=20style=3d"margin:0=
=200=200=20.8ex;border-left:1px=20#ccc=20solid;padding-left:1ex"><p>Hi=20Ke=
ith-=20<br/></p><p><br/></p><p=20class=3d"MsoNormal"=20style=3d"margin:0in=
=200in=200.0001pt;line-height:normal;font-size:11pt;font-family:"><span=20s=
tyle=3d"font-size:12pt;font-family:">Re=20sending=20the=20email.=20<br/></s=
pan></p><p=20class=3d"MsoNormal"=20style=3d"margin:0in=200in=200.0001pt;lin=
e-height:normal;font-size:11pt;font-family:"><span=20style=3d"font-size:12p=
t;font-family:"></span></p><p=20class=3d"MsoNormal"=20style=3d"margin:0in=
=200in=200.0001pt;line-height:normal;font-size:11pt;font-family:"><span=20s=
tyle=3d"font-size:12pt;font-family:">&nbsp;</span></p><p=20class=3d"MsoNorm=
al"=20style=3d"margin:0in=200in=200.0001pt;line-height:normal;font-size:11p=
t;font-family:"><span=20style=3d"font-size:12pt;font-family:">As=0d=0aper=
=20our=20conversation,=20to=20complete=20the=20warranty=20of=20your=20elect=
ric=20product,=20please=0d=0acut=20controller=20connectors=20off=20the=20bl=
anket=20and=20or=20the=20sewn=20on=20label=20in=20half=20on=0d=0athe=20defe=
ctive=20product,&nbsp;like=20in=20the=20examples&nbsp;=20below=20and=20emai=
l=20to=20us.&nbsp;=20Thank=20you</span></p><p=20class=3d"MsoNormal"=20style=
=3d"margin:0in=200in=200.0001pt;line-height:normal;font-size:11pt;font-fami=
ly:"><br/></p><p><br/></p><p><br/></p><p><br/></p><p><img=20src=3d"cid:ii_k=
rc7xszk0"=20alt=3d"image.png"/><br/></p><p><br/></p><p=20class=3d"MsoNormal=
"=20style=3d"margin:3.75pt=200in;font-size:12pt;font-family:"><span=20style=
=3d"color:black">Sincerely,</span><span=20style=3d"font-family:"></span></p=
><p=20class=3d"MsoNormal"=20style=3d"margin:3.75pt=200in;font-size:12pt;fon=
t-family:"><span=20style=3d"color:black;background:white=20none=20repeat=20=
scroll=200%=200%">&nbsp;</span><span=20style=3d"font-family:"></span></p><p=
=20class=3d"MsoNormal"=20style=3d"margin:3.75pt=200in;background:white=20no=
ne=20repeat=20scroll=200%=200%;font-size:12pt;font-family:"><span=20style=
=3d"color:black">Erlinda</span><span=20style=3d"font-family:"></span></p><p=
=20class=3d"MsoNormal"=20style=3d"margin:3.75pt=200in;background:white=20no=
ne=20repeat=20scroll=200%=200%;font-size:12pt;font-family:"><span=20style=
=3d"color:black">Senior=0d=0aCustomer=20Service=20Rep</span><span=20style=
=3d"font-family:"></span></p><p=20class=3d"MsoNormal"=20style=3d"margin:3.7=
5pt=200in;background:white=20none=20repeat=20scroll=200%=200%;font-size:12p=
t;font-family:"><span=20style=3d"color:black">Designer=0d=0aLiving=20&amp;=
=20Electric=20Product</span><span=20style=3d"font-family:"></span></p><p=20=
class=3d"MsoNormal"=20style=3d"margin:3.75pt=200in;background:white=20none=
=20repeat=20scroll=200%=200%;font-size:12pt;font-family:"><span=20style=3d"=
color:rgb(19,79,92)">E&amp;E=0d=0aCo.=20Ltd.=20dba=20JLA=20Home</span><span=
=20style=3d"font-family:"></span></p><p=20class=3d"MsoNormal"=20style=3d"ma=
rgin:0in=200in=200.0001pt;line-height:normal;font-size:11pt;font-family:"><=
br/><span=20style=3d"font-size:12pt;font-family:"></span></p><p=20class=3d"=
MsoNormal"=20style=3d"margin:0in=200in=200.0001pt;line-height:normal;font-s=
ize:11pt;font-family:"><span=20style=3d"font-size:12pt;font-family:">&nbsp;=
</span></p><p=20class=3d"MsoNormal"=20style=3d"margin:0in=200in=200.0001pt;=
line-height:normal;font-size:11pt;font-family:"><span=20style=3d"font-size:=
12pt;font-family:">&nbsp;</span></p><p=20class=3d"MsoNormal"=20style=3d"mar=
gin:3.75pt=200in;line-height:normal;background:white=20none=20repeat=20scro=
ll=200%=200%;font-size:11pt;font-family:"><span=20style=3d"font-family:">Th=
ank=20you,</span></p><p=20class=3d"MsoNormal"=20style=3d"margin:3.75pt=200i=
n;line-height:normal;background:white=20none=20repeat=20scroll=200%=200%;fo=
nt-size:11pt;font-family:"><span=20style=3d"font-family:">&nbsp;</span></p>=
<p=20class=3d"MsoNormal"=20style=3d"margin:3.75pt=200in;line-height:normal;=
background:white=20none=20repeat=20scroll=200%=200%;font-size:11pt;font-fam=
ily:"><span=20style=3d"font-family:">Erlinda</span></p><p=20class=3d"MsoNor=
mal"=20style=3d"margin:3.75pt=200in;line-height:normal;background:white=20n=
one=20repeat=20scroll=200%=200%;font-size:11pt;font-family:"><span=20style=
=3d"font-family:">Senior=20Customer=20Service=20Rep</span></p><p=20class=3d=
"MsoNormal"=20style=3d"margin:3.75pt=200in;line-height:normal;background:wh=
ite=20none=20repeat=20scroll=200%=200%;font-size:11pt;font-family:"><span=
=20style=3d"font-family:">Designer=20Living=20&amp;=20Electric=20Product</s=
pan></p><p=20class=3d"MsoNormal"=20style=3d"margin:3.75pt=200in;line-height=
:normal;background:white=20none=20repeat=20scroll=200%=200%;font-size:11pt;=
font-family:"><span=20style=3d"font-family:">E&amp;E=20Co.=20Ltd.=20dba=20J=
LA=0d=0aHome</span></p><br/><p>On=20Tue,=20Jul=2020,=202021=20at=208:33=20A=
M=20Keith=20Tomlinson=20&lt;<a=20href=3d"mailto:ktom4234@gmail.com"=20targe=
t=3d"_blank">ktom4234@gmail.com</a>&gt;=20wrote:<br/></p><blockquote=20clas=
s=3d"gmail_quote"=20style=3d"margin:0px=200px=200px=200.8ex;border-left:1px=
=20solid=20rgb(204,204,204);padding-left:1ex"><p>Test&nbsp;</p><p><br/></p>=
<p>On=20Mon,=20Jul=2019,=202021=20at=204:19=20PM=20Customer=20Service=20<a=
=20href=3d"mailto:info@designerliving.com"=20target=3d"_blank">info@designe=
rliving.com</a>=20&lt;<a=20href=3d"mailto:info@designerliving.com"=20target=
=3d"_blank">info@designerliving.com</a>&gt;=20wrote:<br/></p><blockquote=20=
class=3d"gmail_quote"=20style=3d"margin:0px=200px=200px=200.8ex;border-left=
:1px=20solid=20rgb(204,204,204);padding-left:1ex"><p>Hello=20Keith,</p><p><=
br/></p><p><span=20style=3d"font-size:11pt;line-height:115%;font-family:">B=
elow=20are=20the=20instructions=20provided=20to=20you=20over=20the=20phone,=
=20on=20how=20to=20troubleshoot=20the=20mattress=20pad.=20<br/></span></p><=
p><span=20style=3d"font-size:11pt;line-height:115%;font-family:"><br/></spa=
n></p><p><span=20style=3d"font-size:11pt;line-height:115%;font-family:">Unp=
lug=20both=20power=20cords=20from=20the=20wall=20=e2=80=93=20disconnect=20t=
he=20controllers=20from=20the=20unit=20(i.e=20mattress=20pad/=20blanket)=20=
leave=0d=0aeverything=20disconnected=20for=20at=20least=2045=20minutes=20af=
ter=20this=20time=20switch=20your=0d=0acontrollers=20to=20the=20opposite=20=
sides=20left=20to=20right=20and=20right=20to=20left.&nbsp;=20Plug=0d=0acont=
rollers=20into=20mattress=20pad=20and=20or=20blanket=20first=20and=20then=
=20&nbsp;plug=20power=20cords=20into=20wall=20outlets.&nbsp;=20Turn=20&nbsp=
;power=20on-=20&nbsp;select=20a=20heat=20&nbsp;setting=20and=20click=20on=
=20preheat-=20allow=20the=20unit=20to=20=e2=80=9cpreheat=e2=80=9d=0d=0a(pre=
heat=20takes=20about=2030=20minutes).&nbsp;=20Once=20the=20unit=20is=20done=
=20preheating=20the=20controller=20will=20revert=20back=20to=20the=20heat=
=20set=20#=20you=20selected=20prior=20to=20&quot;preheat&quot;.</span></p><=
p><span=20style=3d"font-size:11pt;line-height:115%;font-family:"><br/></spa=
n></p><p><span=20style=3d"font-size:11pt;line-height:115%;font-family:">Hop=
efully=20this=20may=20reset=20the&nbsp;=20mattress=20pad.&nbsp;=20If=20not,=
=20please=20call=20us=20back=20with=20the=20results.&nbsp;=20Your=20Claim=
=20case=20#=20is=20C21431277.<br/></span></p><p><span=20style=3d"font-size:=
11pt;line-height:115%;font-family:"><br/></span></p><p><span=20style=3d"fon=
t-size:11pt;line-height:115%;font-family:"></span></p><p=20class=3d"MsoNorm=
al"=20style=3d"margin:3.75pt=200in;line-height:normal;background:white=20no=
ne=20repeat=20scroll=200%=200%;font-size:11pt;font-family:"><span=20style=
=3d"font-size:13.5pt;font-family:">Thank=20you,</span><span=20style=3d"font=
-size:12pt;font-family:"></span></p><p=20class=3d"MsoNormal"=20style=3d"mar=
gin:3.75pt=200in;line-height:normal;background:white=20none=20repeat=20scro=
ll=200%=200%;font-size:11pt;font-family:"><span=20style=3d"font-size:13.5pt=
;font-family:">&nbsp;</span><span=20style=3d"font-size:12pt;font-family:"><=
/span></p><p=20class=3d"MsoNormal"=20style=3d"margin:3.75pt=200in;line-heig=
ht:normal;background:white=20none=20repeat=20scroll=200%=200%;font-size:11p=
t;font-family:"><span=20style=3d"font-size:13.5pt;font-family:">Erlinda</sp=
an><span=20style=3d"font-size:12pt;font-family:"></span></p><p=20class=3d"M=
soNormal"=20style=3d"margin:3.75pt=200in;line-height:normal;background:whit=
e=20none=20repeat=20scroll=200%=200%;font-size:11pt;font-family:"><span=20s=
tyle=3d"font-size:13.5pt;font-family:">Senior=20Customer=0d=0aService=20Rep=
</span><span=20style=3d"font-size:12pt;font-family:"></span></p><p=20class=
=3d"MsoNormal"=20style=3d"margin:3.75pt=200in;line-height:normal;background=
:white=20none=20repeat=20scroll=200%=200%;font-size:11pt;font-family:"><spa=
n=20style=3d"font-size:13.5pt;font-family:">Designer=20Living=0d=0a&amp;=20=
Electric=20Product</span><span=20style=3d"font-size:12pt;font-family:"></sp=
an></p></blockquote></blockquote></blockquote>
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