Subject: RE:RE: Mattress Warranty- C21431180 / R21083829 #Ref 2021071900091437
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 19 Jul 2021 15:18:02 -0700

Hello Alicia,

Thank you, for the photo of the sewn on label cut in half.  As per our conversation please allow at least 8-10 business days to receive your new replacement.  Please cut the defective mattress pad in half, remove the sewn on label completely and discard.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

===============================================================================

-----------------------------------------

From: [email-masked]
To: "Customer Service [email-masked]"
Cc:
Sent: Monday July 19 2021 11:12:18AM
Subject: RE: Mattress Warranty- C21431180 / R21083829

-----------------------------------------

From: "Customer Service [email-masked]"
To: [email-masked]
Cc:
Sent: Monday July 19 2021 11:10:50AM
Subject: Mattress Warranty- C21431180 / R21083829

Hello
Alicia

As
per our conversation, to complete the warranty of your electric
product, please cut the sewn on label in half on the defective
product, like in the example below and email to us. Thank
you

Thank
you,

Erlinda

Senior Customer
Service Rep

Designer Living &
Electric Product

E&E
Co. Ltd. dba JLA Home